British Airways

Recent Compliments :)

Recent Complaints :(

  • M BA cancelled our return flight from USA in August. They invited us to book an alternative flight. On BA website we booked another flight. Following day we were emailed apology that they had been mista...
  • H I cancelled some flights just before lockdown. I eventually received a refund but it was almost £800 less than it should have been. 6 months later and I have contacted BA at least half a dozen times,...

British Airways Customers

Most talked about by British Airways customers

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How this makes British Airways customers feel

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22% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

11% Service
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Happy

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Delighted

11% Expectations Exceeded
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Delighted

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11% Communication
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Furious

11% Inconvenienced
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Furious

11% Customer Service
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Furious

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11% Other
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Furious

Disappointed

Frustrated

11% Delivery
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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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26% Financial Loss
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Furious

Frustrated

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Anxious

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Sad

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Anti Climax

25% Customer Service
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Furious

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Let down

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11% Inconvenienced
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Furious

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Other

Scared

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Anti Climax

10% Communication
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8% Delay
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6% Fraud
Feelings:

Furious

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Anti Climax

3% Rudeness
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3% Other
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Annoyed

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2% Returns
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2% Embarrassment
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Furious

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1% Discrimination
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0% Delivery
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0% Service
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0% Expectations Exceeded
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0% Quality of product
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0% Delivery
Feelings:

Furious

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Let down

Most complained about Travel companies

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  1. TUI
  2. Ryanair
  3. Easyjet
  4. Alpharooms

Most complimented Travel companies

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  1. British Airways
M

M Davis - Status: Approved

What happened

BA cancelled our return flight from USA in August. They invited us to book an alternative flight. On BA website we booked another flight. Following day we were emailed apology that they had been mistaken and that our original flight was still booked. After sitting on the phone for around 8 hours, we...

What I wish had happened

Apology from BA and the promised refund and possibility some recompense for the inconvenience caused by their error and delay in refunding our money.

H

h massingham - Status: Resolved

What happened

I cancelled some flights just before lockdown. I eventually received a refund but it was almost £800 less than it should have been. 6 months later and I have contacted BA at least half a dozen times, spent hours on hold, made an official complaint and I'm still no further forward. They agree I'm du...

What I wish had happened

I would have liked BA to apologise for their error when they confirmed the refund was due and refunded the additional amount with the next 2 weeks

A

Alex - Status: Approved

What happened

Had a flight cancelled but was refunded within 5 days.

The impact it had

I was impressed with the response time and no effort from my side