British Airways

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  • M BA cancelled our return flight from USA in August. They invited us to book an alternative flight. On BA website we booked another flight. Following day we were emailed apology that they had been mista...
    Read this complaint
  • H I cancelled some flights just before lockdown. I eventually received a refund but it was almost £800 less than it should have been. 6 months later and I have contacted BA at least half a dozen times,...
    Read this complaint
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British Airways Customers

Most talked about by British Airways customers

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Low

How this makes British Airways customers feel

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22% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

11% Service
Feelings:

Happy

Overjoyed

Delighted

11% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

11% Communication
Feelings:

Furious

11% Inconvenienced
Feelings:

Furious

11% Customer Service
Feelings:

Furious

Disappointed

Frustrated

11% Other
Feelings:

Furious

Disappointed

Frustrated

11% Delivery
Feelings:

Delighted

Happy

Overjoyed

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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26% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Sad

Offended

Scared

Surprised

Anti Climax

25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

Scared

Miffed

Surprised

Offended

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Other

Scared

Miffed

Surprised

Anti Climax

10% Communication
Feelings:

Frustrated

Furious

Let down

Annoyed

Disgusted

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Anxious

Sad

Miffed

Offended

Surprised

8% Delay
Feelings:

Furious

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Anxious

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Miffed

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Sad

6% Fraud
Feelings:

Furious

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Surprised

Anxious

Scared

Anti Climax

3% Rudeness
Feelings:

Furious

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Scared

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Anxious

Disappointed

3% Other
Feelings:

Annoyed

Furious

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Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

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Let down

Offended

Disappointed

2% Embarrassment
Feelings:

Furious

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Disgusted

Let down

Disappointed

Frustrated

1% Discrimination
Feelings:

Disgusted

Furious

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Annoyed

Offended

0% Delivery
Feelings:

Overjoyed

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0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

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0% Quality of product
Feelings:

Frustrated

Annoyed

Other

0% Delivery
Feelings:

Furious

Frustrated

Let down

Most complained about Travel companies

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  1. TUI
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  4. Alpharooms

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  1. British Airways
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M

M Davis - Status: Approved

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What happened

BA cancelled our return flight from USA in August. They invited us to book an alternative flight. On BA website we booked another flight. Following day we were emailed apology that they had been mistaken and that our original flight was still booked. After sitting on the phone for around 8 hours, we...

What I wish had happened

Apology from BA and the promised refund and possibility some recompense for the inconvenience caused by their error and delay in refunding our money.

Read more
H

h massingham - Status: Resolved

What happened

I cancelled some flights just before lockdown. I eventually received a refund but it was almost £800 less than it should have been. 6 months later and I have contacted BA at least half a dozen times, spent hours on hold, made an official complaint and I'm still no further forward. They agree I'm du...

What I wish had happened

I would have liked BA to apologise for their error when they confirmed the refund was due and refunded the additional amount with the next 2 weeks

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A

Alex - Status: Approved

Submit your own

What happened

Had a flight cancelled but was refunded within 5 days.

The impact it had

I was impressed with the response time and no effort from my side

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