British Airways

Recent great
experiences :)

Recent not so great
experiences :(

  • M BA cancelled our return flight from USA in August. They invited us to book an alternative flight. On BA website we booked another flight. Following day we were emailed apology that they had been mista...
  • H I cancelled some flights just before lockdown. I eventually received a refund but it was almost £800 less than it should have been. 6 months later and I have contacted BA at least half a dozen times,...
  • J I had 2 bookings with BA......one for flights from US to Croatia through Heathrow and the second for hotel lodging in Croatia for 5 days. When we arrived in LHR from Chicago, we attempted to make our ...

British Airways Customers

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27% Financial Loss
Feelings:

Furious

Disappointed

Frustrated

Annoyed

Displeased

Unsatisfied

Let down

13% Communication
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13% Customer Service
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Furious

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7% Inconvenienced
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Furious

7% Other
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Frustrated

Furious

Disappointed

7% Delivery
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Delighted

Happy

Overjoyed

7% Service
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Delighted

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7% Expectations Exceeded
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Delighted

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7% Rudeness
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Let down

7% Delivery
Feelings:

Let down

Disappointed

Frustrated

Travel Customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unhappy

Unsatisfied

Miffed

Scared

Sad

Offended

Surprised

Uneasy

Displeased

Anti Climax

Confused

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Disheartened

25% Customer Service
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Unsatisfied

Sad

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11% Inconvenienced
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Furious

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Sad

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10% Communication
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7% Delay
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Furious

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Anxious

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6% Fraud
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Surprised

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Uneasy

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3% Rudeness
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Furious

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Anxious

2% Other
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Annoyed

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2% Returns
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Furious

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Unsatisfied

Offended

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2% Discrimination
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1% Embarrassment
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1% Quality of product
Feelings:

Frustrated

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Other

Let down

Confused

1% Delivery
Feelings:

Let down

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0% Delivery
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Delighted

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0% Service
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Delighted

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0% Expectations Exceeded
Feelings:

Delighted

Happy

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Most positive experiences about Travel companies

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  1. British Airways
M

M Davis - Status: Approved

What happened

BA cancelled our return flight from USA in August. They invited us to book an alternative flight. On BA website we booked another flight. Following day we were emailed apology that they had been mistaken and that our original flight was still booked. After sitting on the phone for around 8 hours, we...

What I wish had happened

Apology from BA and the promised refund and possibility some recompense for the inconvenience caused by their error and delay in refunding our money.

H

h massingham - Status: Resolved

What happened

I cancelled some flights just before lockdown. I eventually received a refund but it was almost £800 less than it should have been. 6 months later and I have contacted BA at least half a dozen times, spent hours on hold, made an official complaint and I'm still no further forward. They agree I'm du...

What I wish had happened

I would have liked BA to apologise for their error when they confirmed the refund was due and refunded the additional amount with the next 2 weeks

J

J M Jacoby - Status: Approved

What happened

I had 2 bookings with BA......one for flights from US to Croatia through Heathrow and the second for hotel lodging in Croatia for 5 days. When we arrived in LHR from Chicago, we attempted to make our connecting flight to Croatia. We waited in the checkpoint line for about 2 hours only to be told th...

What I wish had happened

If the 'missing tickets' had been replaced in a more timely fashion, we would have continued on. Also would like to know how it happened in the first place.

A

Alex - Status: Approved

What happened

Had a flight cancelled but was refunded within 5 days.

The impact it had

I was impressed with the response time and no effort from my side