British Airways

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Recent Complaints :(

  • M BA cancelled our return flight from USA in August. They invited us to book an alternative flight. On BA website we booked another flight. Following day we were emailed apology that they had been mista...
  • H I cancelled some flights just before lockdown. I eventually received a refund but it was almost £800 less than it should have been. 6 months later and I have contacted BA at least half a dozen times,...

British Airways Customers

Most talked about by British Airways customers

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How this makes British Airways customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

17% Communication
Feelings:

Furious

17% Inconvenienced
Feelings:

Furious

17% Customer Service
Feelings:

Furious

Disappointed

Frustrated

17% Other
Feelings:

Furious

Disappointed

Frustrated

Travel Customers

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How this makes Travel customers feel

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26% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Offended

Scared

Sad

Surprised

Anti Climax

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Scared

Offended

Miffed

Surprised

12% Inconvenienced
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Sad

Other

Miffed

Surprised

Anti Climax

11% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

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Anxious

Sad

Miffed

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Surprised

8% Delay
Feelings:

Furious

Frustrated

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Disappointed

Miffed

Sad

Offended

4% Other
Feelings:

Annoyed

Furious

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Disappointed

Let down

Disgusted

4% Fraud
Feelings:

Frustrated

Furious

Disgusted

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Surprised

Annoyed

Scared

Anxious

Anti Climax

3% Rudeness
Feelings:

Furious

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Anxious

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Scared

2% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Let down

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Frustrated

2% Returns
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Let down

Offended

Disappointed

1% Discrimination
Feelings:

Furious

Disgusted

Annoyed

Offended

Frustrated

0% Quality of product
Feelings:

Frustrated

Annoyed

Other

0% Delivery
Feelings:

Frustrated

Let down

Furious

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M

M Davis - Status: Approved

What happened

BA cancelled our return flight from USA in August. They invited us to book an alternative flight. On BA website we booked another flight. Following day we were emailed apology that they had been mistaken and that our original flight was still booked. After sitting on the phone for around 8 hours, we...

What I wish had happened

Apology from BA and the promised refund and possibility some recompense for the inconvenience caused by their error and delay in refunding our money.

H

h massingham - Status: Resolved

What happened

I cancelled some flights just before lockdown. I eventually received a refund but it was almost £800 less than it should have been. 6 months later and I have contacted BA at least half a dozen times, spent hours on hold, made an official complaint and I'm still no further forward. They agree I'm du...

What I wish had happened

I would have liked BA to apologise for their error when they confirmed the refund was due and refunded the additional amount with the next 2 weeks

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