A complaint about Booking.com

Status: Approved

#Discrimination #FinancialLoss #Returns  Furious Offended Disgusted 

What happened

I’m appalled that booking.com allowed me to book a non-refundable stay for £244 knowing that the accommodation had a 25+ age restriction. I am disgusted with the companies morals and ethics. They know exactly what they are doing to scam people of their money.

What I wish had happened

There should be a check box allowing the customer to approve that they are over 25 at the time of booking.

Where this happened

On a mobile app

Booking.com Customers

Most talked about by Booking.com customers

High
Low

How this makes Booking.com customers feel

High
Low
33% Discrimination
Feelings:

Furious

Offended

Disgusted

33% Financial Loss
Feelings:

Furious

Offended

Disgusted

33% Returns
Feelings:

Furious

Offended

Disgusted

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

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Low
29% Financial Loss
Feelings:

Furious

Disgusted

Annoyed

Miffed

Scared

Offended

18% Inconvenienced
Feelings:

Annoyed

Furious

Miffed

Frustrated

Disgusted

Other

12% Discrimination
Feelings:

Furious

Offended

Disgusted

6% Communication
Feelings:

Furious

6% Quality of product
Feelings:

Frustrated

Annoyed

Other

6% Returns
Feelings:

Furious

Offended

Disgusted

6% Delay
Feelings:

Annoyed

Miffed

Disgusted

6% Rudeness
Feelings:

Furious

6% Fraud
Feelings:

Furious

Disgusted

Scared

6% Customer Service
Feelings:

Furious

Disgusted

Scared

Most complained about Travel companies

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  1. Ryanair
  2. British Airways
  3. Southern Rail
  4. Booking.com

Most complimented Travel companies

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