Kindly shared by S. Caine
What happened
I booked a room in a house as I was on tour. Very quickly the host became creepy, awkward and racist. I left after 2 days (I was booked for 9). Airbnb took the stance that her racist comments was her "sharing her experiences" (she was telling me about post guests who were Italian in a racist way... I told the Airbnb person my partners mum is part Italian and he replied "oh, that's why you're being sensitive about this". She gave me a chocolate bar as a welcome gift... but the told me off for eating it in the room. She made me eat meals at her table (which would be ok but...) she sat behind me in an armchair. Which I found really creepy. Airbnb said they'd get me a full refund but not to cancel yet. I then left and they said they'd handle the cancellation of it... then I rang up again and they said because I'd cancelled the booking (they had, I had not) I was "out of my contract with Airbnb" so they couldn't help any more. I'm now not allowed to give an honest review of this as they said that the draft I sent them was "unprofessional".
What I wish had happened
They took the complaint seriously. And gave me a full refund. And let me leave a review that keeps other people safe who might book there.
Where this happened
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