A complaint about Booking.com

Status: Approved

#Embarrassment #Inconvenienced #Delay  Furious Annoyed Disgusted 

Kindly shared by J. spencer

What happened

My booking was cancelled 4 and a half months ago and I still haven’t received a refund!

What I wish had happened

I would have liked a refund within 14 days of cancellation as it is the law to do that if the consumer cancels!

Where this happened

On a mobile app - Booking.com

Booking.com Customers

Most talked about by Booking.com customers

High
Low

How this makes Booking.com customers feel

High
Low
29% Financial Loss
Feelings:

Furious

Offended

Disgusted

Annoyed

Miffed

14% Discrimination
Feelings:

Furious

Offended

Disgusted

14% Returns
Feelings:

Furious

Offended

Disgusted

14% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

14% Inconvenienced
Feelings:

Furious

Annoyed

Disgusted

14% Delay
Feelings:

Furious

Annoyed

Disgusted

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Anxious

Miffed

Let down

Offended

Scared

Surprised

Anti Climax

Sad

22% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Anxious

Disappointed

Let down

Scared

Sad

Offended

15% Inconvenienced
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Sad

Miffed

Surprised

Anti Climax

Other

10% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Anxious

Disappointed

Miffed

Offended

10% Communication
Feelings:

Furious

Frustrated

Annoyed

Let down

Anxious

Sad

Disgusted

Disappointed

Miffed

5% Fraud
Feelings:

Furious

Frustrated

Disgusted

Disappointed

Scared

Anxious

Surprised

Anti Climax

Annoyed

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Scared

2% Embarrassment
Feelings:

Disgusted

Furious

Disappointed

Annoyed

Let down

2% Returns
Feelings:

Furious

Offended

Disgusted

2% Discrimination
Feelings:

Furious

Offended

Disgusted

2% Other
Feelings:

Annoyed

Disappointed

Disgusted

Frustrated

Furious

1% Quality of product
Feelings:

Annoyed

Other

Frustrated

Most complained about Travel companies

High
Low
  1. TUI
  2. Easyjet
  3. Ryanair
  4. Booking.com

Most complimented Travel companies

High
Low
No public compliments available. Be the first.