A customer experience about TUI by Anonymous

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What happened

still awaiting refund, advised 3-5 working days, then 14 days and now 28 days

What I wish had happened

money refunded when we were told it would be, possible to contact TUI. lines are either engaged or on hold for 1 hour plus. Customer services team only give excuses.

Where this happened

On the Internet - https://www.tui.co.uk/

TUI Customers

Most talked about by TUI customers

High

Low

How this makes TUI customers feel

High

Low

25% Customer Service

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Sad

Offended

23% Financial Loss

Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Let down

Anxious

Unhappy

Miffed

Offended

Sad

13% Inconvenienced

Feelings:

Frustrated

Disgusted

Annoyed

Furious

Let down

Anxious

Disappointed

Unhappy

Sad

13% Communication

Feelings:

Furious

Annoyed

Frustrated

Let down

Disgusted

Anxious

Sad

Disappointed

Miffed

10% Delay

Feelings:

Furious

Disgusted

Anxious

Frustrated

Annoyed

Let down

Offended

Disappointed

Miffed

5% Rudeness

Feelings:

Frustrated

Disgusted

Annoyed

Furious

Let down

Anxious

Disappointed

4% Fraud

Feelings:

Disappointed

Frustrated

Anxious

Furious

Annoyed

2% Returns

Feelings:

Unhappy

Furious

Frustrated

Annoyed

2% Other

Feelings:

Annoyed

Furious

Frustrated

Let down

1% Embarrassment

Feelings:

Furious

Disappointed

Disgusted

1% Discrimination

Feelings:

Frustrated

Annoyed

Disgusted

Travel Customers

Most talked about by Travel customers

High

Low

How this makes Travel customers feel

High

Low

27% Financial Loss

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud

Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness

Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns

Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination

Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment

Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product

Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery

Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery

Feelings:

Delighted

Happy

Overjoyed

0% Service

Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded

Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High

Low

Least positive experiences about Travel companies

High

Low

British Airways

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