A complaint about TUI by f Marshall

Kindly shared by f. Marshall

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What happened

Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through but couldn't to transfer the booking over. I messaged them and no one dealt with it and then tui refunded the money to which I asked them not to because my PayPal account has been compromised and can't access the account.So basically lost £2000

What I wish had happened

They had transferred the money over to the new booking

Where this happened

On the Internet

TUI Customers

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How this makes TUI customers feel

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25% Financial Loss

Feelings:

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25% Customer Service

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15% Communication

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13% Delay

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11% Inconvenienced

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6% Fraud

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2% Embarrassment

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2% Rudeness

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2% Returns

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Furious

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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26% Financial Loss

Feelings:

Furious

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Anti Climax

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23% Customer Service

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16% Inconvenienced

Feelings:

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Other

9% Communication

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9% Delay

Feelings:

Furious

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5% Fraud

Feelings:

Furious

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Scared

Anxious

Surprised

Anti Climax

Annoyed

3% Rudeness

Feelings:

Furious

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3% Embarrassment

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2% Discrimination

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2% Other

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2% Returns

Feelings:

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1% Quality of product

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Other

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