A complaint about TUI by f Marshall

Kindly shared by f. Marshall

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What happened

Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through but couldn't to transfer the booking over. I messaged them and no one dealt with it and then tui refunded the money to which I asked them not to because my PayPal account has been compromised and can't access the account.So basically lost £2000

What I wish had happened

They had transferred the money over to the new booking

Where this happened

On the Internet

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22% Financial Loss

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13% Inconvenienced

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13% Communication

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11% Delay

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4% Fraud

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4% Rudeness

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1% Embarrassment

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1% Returns

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1% Discrimination

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1% Other

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26% Financial Loss

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25% Customer Service

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11% Inconvenienced

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10% Communication

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8% Delay

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6% Fraud

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3% Rudeness

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2% Returns

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1% Discrimination

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0% Delivery

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0% Expectations Exceeded

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