A complaint about TUI

Status: Approved

#FinancialLoss #CustomerService #Communication  Furious Disgusted Sad 

Kindly shared by f. Marshall

What happened

Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through but couldn't to transfer the booking over. I messaged them and no one dealt with it and then tui refunded the money to which I asked them not to because my PayPal account has been compromised and can't access the account.So basically lost £2000

What I wish had happened

They had transferred the money over to the new booking

Where this happened

On the Internet

TUI Customers

Most talked about by TUI customers

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How this makes TUI customers feel

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25% Financial Loss
Feelings:

Furious

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Sad

25% Customer Service
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Furious

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Sad

Offended

15% Communication
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Furious

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13% Delay
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Furious

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11% Inconvenienced
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Furious

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6% Fraud
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Furious

2% Embarrassment
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Disgusted

Furious

Disappointed

2% Rudeness
Feelings:

Disgusted

Furious

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2% Returns
Feelings:

Furious

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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26% Financial Loss
Feelings:

Furious

Disgusted

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Surprised

Anti Climax

Sad

23% Customer Service
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Furious

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16% Inconvenienced
Feelings:

Furious

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Surprised

Anti Climax

Other

9% Communication
Feelings:

Furious

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Sad

Miffed

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9% Delay
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Anxious

Disappointed

Miffed

Offended

5% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Scared

Anxious

Surprised

Anti Climax

Annoyed

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Let down

Scared

Disgusted

3% Embarrassment
Feelings:

Disgusted

Furious

Disappointed

Annoyed

Let down

2% Discrimination
Feelings:

Furious

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Disgusted

2% Other
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Annoyed

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Furious

Disappointed

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2% Returns
Feelings:

Furious

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1% Quality of product
Feelings:

Frustrated

Annoyed

Other

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  1. TUI
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  4. Booking.com

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