A complaint about TUI

Status: Approved

#FinancialLoss #Rudeness #Delay  Furious Frustrated Disgusted 

Kindly shared by J. smith

What happened

Holiday got cancelled in April my departure date was 4th may and I keep phoning and emailing them to see where my refund is I have still not received it

What I wish had happened

For them to tell the truth and for my refund back in my account

Where this happened

On the phone - 02034512688

TUI Customers

Most talked about by TUI customers

High
Low

How this makes TUI customers feel

High
Low
25% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Anxious

Offended

Miffed

Sad

25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Anxious

Disappointed

Let down

Sad

Offended

15% Communication
Feelings:

Furious

Annoyed

Frustrated

Sad

Let down

Anxious

Disgusted

Miffed

13% Delay
Feelings:

Furious

Annoyed

Disgusted

Anxious

Frustrated

Disappointed

Offended

Miffed

11% Inconvenienced
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Anxious

Let down

Disappointed

Sad

6% Fraud
Feelings:

Frustrated

Disappointed

Anxious

Annoyed

Furious

2% Embarrassment
Feelings:

Disappointed

Disgusted

Furious

2% Rudeness
Feelings:

Furious

Frustrated

Disgusted

2% Returns
Feelings:

Furious

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
26% Financial Loss
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Disappointed

Anxious

Let down

Miffed

Offended

Scared

Sad

Surprised

Anti Climax

23% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Scared

Offended

16% Inconvenienced
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Other

Sad

Miffed

Surprised

Anti Climax

9% Communication
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Sad

Anxious

Miffed

Disappointed

9% Delay
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Anxious

Miffed

Disappointed

Offended

5% Fraud
Feelings:

Furious

Frustrated

Disgusted

Disappointed

Scared

Anxious

Surprised

Anti Climax

Annoyed

3% Rudeness
Feelings:

Furious

Frustrated

Let down

Scared

Disgusted

Annoyed

3% Embarrassment
Feelings:

Disgusted

Furious

Disappointed

Let down

Annoyed

2% Other
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

2% Returns
Feelings:

Furious

Offended

Disgusted

2% Discrimination
Feelings:

Furious

Offended

Disgusted

1% Quality of product
Feelings:

Frustrated

Annoyed

Other

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  1. TUI
  2. Easyjet
  3. Ryanair
  4. Booking.com

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