A complaint about TUI

Status: Approved

#Delay #CustomerService  Furious Annoyed Disgusted 

Kindly shared by Anonymous

What happened

Applied for a refund after receiving the refund code however it has now been 7 weeks and we are yet to receive it

What I wish had happened

To get the refund, as we have waited long enough to receive this and have heard of people who was meant to be going after us receiving it already

Where this happened

On the Internet

TUI Customers

Most talked about by TUI customers

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Low

How this makes TUI customers feel

High
Low
25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Anxious

Disappointed

Let down

Sad

Offended

25% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Anxious

Offended

Miffed

Sad

15% Communication
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Sad

Let down

Anxious

Miffed

13% Delay
Feelings:

Furious

Annoyed

Disgusted

Anxious

Frustrated

Disappointed

Offended

Miffed

11% Inconvenienced
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Anxious

Let down

Sad

Disappointed

6% Fraud
Feelings:

Frustrated

Disappointed

Furious

Anxious

Annoyed

2% Embarrassment
Feelings:

Furious

Disappointed

Disgusted

2% Rudeness
Feelings:

Furious

Frustrated

Disgusted

2% Returns
Feelings:

Furious

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Anxious

Miffed

Let down

Offended

Scared

Surprised

Anti Climax

Sad

22% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Anxious

Disappointed

Let down

Scared

Sad

Offended

15% Inconvenienced
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Sad

Miffed

Surprised

Anti Climax

Other

10% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Anxious

Disappointed

Miffed

Offended

10% Communication
Feelings:

Furious

Frustrated

Annoyed

Let down

Anxious

Sad

Disgusted

Disappointed

Miffed

5% Fraud
Feelings:

Furious

Frustrated

Disgusted

Disappointed

Scared

Anxious

Surprised

Anti Climax

Annoyed

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Scared

2% Embarrassment
Feelings:

Disgusted

Furious

Disappointed

Annoyed

Let down

2% Returns
Feelings:

Furious

Offended

Disgusted

2% Discrimination
Feelings:

Furious

Offended

Disgusted

2% Other
Feelings:

Annoyed

Disappointed

Disgusted

Frustrated

Furious

1% Quality of product
Feelings:

Annoyed

Other

Frustrated

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  1. TUI
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