Kindly shared by R. Calvez
What happened
I have booked a holiday to Spain in January 2020 which included a RyanAir flight and a travel insurance (Opodo). On 25/07/2020, the government advised to cancel all non-essential trips to Spain and that a 14-day quarantine would apply to those returning from Spain. I am a key worker performing Covid-19 testing in a private laboratory and in the current situation, I cannot afford to take my holidays + a 2-week quarantine. I therefore decided to cancel the flight but Ryanair is refusing to refund me justifying that the plane is not cancelled (should fly out on 06/08/2020) and that in the current situation, if I voluntarily wish to cancel my flight, it is my problem. I had a travel insurance for that trip (Opodo/Europ-Assistance) who told me, when I contacted them today (30/07/2020), that the insurance had been cancelled back in February (for which I did not receive any notification) so I could not receive any refund. Interestingly though, they offered me to fill a complaint form that should enable me to obtain a refund on my insurance policy.
What I wish had happened
In a normal world, if you choose not to travel, as doing so would endanger your and your family's safety as well as go against the FCO's advice, you should be entitled to a full refund, no question asked.
Where this happened
On the Internet - https://prod-chatbot.ryanair.com/index.html?locale=%22en_GB%22&env=%22prod%22
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