A complaint about TUI

Status: Approved

#Rudeness #CustomerService #Inconvenienced  Disgusted Frustrated Anxious 

Kindly shared by T. Reeder

What happened

Due to fly to Tunisia in 2 weeks time and they are still saying flight is going ahead, despite it being against FCO advice and that Tunisia Government have UK listed as amber, meaning 2 weeks self isolation on arrival in Tunisia.

What I wish had happened

Just a simple confirmation officially that this holiday is cancelled, so we can make othe arrangements

Where this happened

On the Internet

TUI Customers

Most talked about by TUI customers

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Low

How this makes TUI customers feel

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Low
27% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Anxious

Disappointed

Let down

Sad

Offended

24% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Anxious

Miffed

Sad

Offended

Let down

12% Inconvenienced
Feelings:

Disgusted

Furious

Frustrated

Annoyed

Anxious

Let down

Disappointed

Sad

12% Communication
Feelings:

Furious

Annoyed

Frustrated

Let down

Anxious

Disgusted

Sad

Miffed

11% Delay
Feelings:

Furious

Anxious

Frustrated

Annoyed

Disgusted

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Offended

Miffed

5% Fraud
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Anxious

3% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Anxious

2% Embarrassment
Feelings:

Furious

Disappointed

Disgusted

2% Returns
Feelings:

Furious

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

2% Other
Feelings:

Furious

Annoyed

Let down

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Offended

Scared

Sad

Surprised

Anti Climax

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Scared

Offended

Miffed

14% Inconvenienced
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Let down

Disappointed

Anxious

Sad

Miffed

Surprised

Anti Climax

Other

10% Communication
Feelings:

Furious

Frustrated

Annoyed

Let down

Anxious

Disgusted

Disappointed

Miffed

Sad

9% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Anxious

Disappointed

Miffed

Offended

Let down

4% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Scared

Anxious

Disappointed

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Surprised

Anti Climax

Annoyed

Scared

Anxious

2% Other
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Disgusted

Let down

2% Embarrassment
Feelings:

Disgusted

Let down

Furious

Disappointed

Annoyed

Frustrated

2% Discrimination
Feelings:

Furious

Disgusted

Offended

Frustrated

Annoyed

1% Returns
Feelings:

Furious

Offended

Disgusted

1% Quality of product
Feelings:

Frustrated

Annoyed

Other

1% Delivery
Feelings:

Frustrated

Let down

Furious

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  1. TUI
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