Kindly shared by Anonymous
What happened
I have flights to Goa booked in December to visit family. Due to covid my family were repatriated. Now I have no one to visit and nowhere to stay. I asked for them to apply some compassion and let me change destination or to a package somewhere else. they have refused saying they have no policy. I have now noticed that the flights no longer exist. I have asked about this and I just get the stock response that if anything changes I will be notified. I want to cancel really and get a refund. It's not safe in Goa , I have nowhere to stay and can't really lose the £2450 the flights cost.
What I wish had happened
Initially I wanted to change to a package so I could at least have a break but now I want the flights cancelled and a refund. They say they have no policy but neither did jet 2 but the service I received from them was outstanding
Where this happened
Other - Flights were booked on TUI website but my complaint was handled via email.
TUI Customers
Most talked about by TUI customers
How this makes TUI customers feel
Furious
Frustrated
Annoyed
Disgusted
Let down
Anxious
Disappointed
Sad
Offended
Frustrated
Furious
Annoyed
Disgusted
Disappointed
Let down
Anxious
Unhappy
Miffed
Offended
Sad
Frustrated
Disgusted
Annoyed
Furious
Let down
Anxious
Disappointed
Unhappy
Sad
Furious
Annoyed
Frustrated
Let down
Disgusted
Anxious
Sad
Disappointed
Miffed
Furious
Disgusted
Anxious
Frustrated
Annoyed
Let down
Offended
Disappointed
Miffed
Frustrated
Disgusted
Annoyed
Furious
Let down
Anxious
Disappointed
Disappointed
Frustrated
Anxious
Furious
Annoyed
Unhappy
Furious
Frustrated
Annoyed
Annoyed
Furious
Frustrated
Let down
Furious
Disappointed
Disgusted
Frustrated
Annoyed
Disgusted
Travel Customers
Most talked about by Travel customers
How this makes Travel customers feel
Furious
Frustrated
Annoyed
Disappointed
Disgusted
Let down
Anxious
Unsatisfied
Miffed
Unhappy
Offended
Sad
Scared
Displeased
Surprised
Uneasy
Anti Climax
Confused
Saddened
Disheartened
Frustrated
Furious
Annoyed
Let down
Disappointed
Disgusted
Anxious
Unsatisfied
Sad
Unhappy
Scared
Miffed
Offended
Surprised
Saddened
Uneasy
Disheartened
Displeased
Confused
Furious
Frustrated
Annoyed
Disgusted
Let down
Disappointed
Anxious
Sad
Unhappy
Surprised
Anti Climax
Saddened
Other
Miffed
Disheartened
Uneasy
Unsatisfied
Scared
Frustrated
Furious
Annoyed
Let down
Disappointed
Anxious
Disgusted
Sad
Miffed
Unsatisfied
Displeased
Offended
Surprised
Saddened
Unhappy
Disheartened
Furious
Frustrated
Annoyed
Disgusted
Let down
Anxious
Disappointed
Miffed
Sad
Offended
Disheartened
Frustrated
Furious
Disappointed
Annoyed
Disgusted
Let down
Surprised
Unhappy
Anxious
Anti Climax
Saddened
Uneasy
Scared
Frustrated
Furious
Annoyed
Let down
Disgusted
Disappointed
Anxious
Scared
Annoyed
Furious
Frustrated
Disappointed
Let down
Disgusted
Furious
Annoyed
Frustrated
Disgusted
Let down
Disappointed
Unhappy
Offended
Unsatisfied
Frustrated
Annoyed
Disgusted
Furious
Unhappy
Unsatisfied
Disappointed
Let down
Offended
Furious
Annoyed
Disgusted
Frustrated
Disappointed
Let down
Frustrated
Annoyed
Confused
Unhappy
Unsatisfied
Other
Let down
Let down
Frustrated
Disappointed
Furious
Delighted
Happy
Overjoyed
Delighted
Happy
Overjoyed
Delighted
Happy
Overjoyed