Kindly shared by S. Ferguson
What happened
Cancelled holiday on 1st July and refunded the cost of the holiday within two days... but the trips and upgrade paid for before not heard a thing. Contacted the call centre(after a total of 32 hours on hold) to be told by Indian call centre that I went into a branch over 200 miles away to book and I should be grateful that I got more than he is paid in my refund. TUI policy is not to allow people to book excursions before they arrive in the resort. I was given another number to call... was for uniform stores!! I rang the main booking number and never went into a store!! I don’t quite know how to get the rest of my holiday back... and I don’t really care how much they pay their staff
What I wish had happened
For someone to say oh as we have refunded your main holiday here’s the refund on the trips we suggested you took your family on...
Where this happened
On the phone - 0203 451 2868
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