A customer experience about Easyjet

Status: Approved

#FinancialLoss #CustomerService #Other  Annoyed Frustrated Disappointed 

Kindly shared by Anonymous

What happened

We were offered vouchers for flights we couldn’t use due to Hungarian Government rules and was told I couldn’t have a refund. Have tried to get a refund since then and have been told that because I accepted vouchers I could not get a refund .

What I wish had happened

I would like to receive a refund as easyJet have now got £400 Of my money and I am not sure when I will be able to use them.

Where this happened

In Person

Easyjet Customers

Most talked about by Easyjet customers

High
Low

How this makes Easyjet customers feel

High
Low
30% Customer Service
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Unhappy

Anxious

Sad

Unsatisfied

Disgusted

Saddened

Confused

Surprised

Miffed

Offended

22% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Let down

Disgusted

Unhappy

Unsatisfied

Offended

Saddened

Anxious

Sad

Confused

Surprised

Miffed

Anti Climax

15% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Unhappy

Surprised

Anti Climax

Sad

Anxious

Disgusted

Saddened

9% Communication
Feelings:

Frustrated

Furious

Let down

Disappointed

Annoyed

Surprised

Anxious

Miffed

Sad

Saddened

Offended

Unhappy

5% Other
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

4% Rudeness
Feelings:

Frustrated

Furious

Let down

Annoyed

4% Fraud
Feelings:

Surprised

Disappointed

Furious

Frustrated

Annoyed

Anti Climax

Saddened

3% Delay
Feelings:

Disappointed

Sad

Let down

Anxious

Annoyed

Frustrated

3% Returns
Feelings:

Furious

Annoyed

Let down

Disappointed

Frustrated

3% Discrimination
Feelings:

Unsatisfied

Disappointed

Unhappy

Annoyed

Frustrated

Let down

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

1% Quality of product
Feelings:

Confused

Unhappy

Unsatisfied

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unhappy

Unsatisfied

Miffed

Scared

Sad

Offended

Surprised

Uneasy

Displeased

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Surprised

Uneasy

Saddened

Miffed

Offended

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Unsatisfied

Surprised

Saddened

Anti Climax

Scared

Miffed

Disheartened

Uneasy

Other

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Saddened

Displeased

Unhappy

Disheartened

Offended

Surprised

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Uneasy

Scared

Anti Climax

Saddened

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Scared

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Unsatisfied

Offended

Disappointed

Unhappy

2% Discrimination
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Unhappy

Disappointed

Offended

Let down

Unsatisfied

1% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Let down

Frustrated

1% Quality of product
Feelings:

Frustrated

Annoyed

Unhappy

Unsatisfied

Other

Let down

Confused

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High
Low
  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

High
Low
  1. British Airways