Kindly shared by Anonymous
What happened
Couldn't travel due to illness and sent a form online with a doctors letter attached, hadn't heard anything for 6 weeks so rang several times and was told from what I could understand, language barrier!, I wasn't entitled to a refund and just don't know why, The last person I spoke to put the phone down on me,
What I wish had happened
Have a full refund
Where this happened
On the phone
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