A customer experience about Ryanair

Status: Approved

#Delay #Inconvenienced #CustomerService  Frustrated Furious Annoyed 

Kindly shared by Anonymous

What happened

Had an email to say flight was disrupted on the morning of the flight... offered option for full refund or change flight... I pressed option for refund... filled it in several times would not submit ... went on live chat and was told I could apply once the flight has departed... next day and day after still will not submit. Email sent to info@care.ryanair.com.... no response. Tried to fill out eu361 form for compensation and exactly the same problem ... form will not submit.

What I wish had happened

I should have been able to get my refund from online chat... they have my payment card. I have screen shot all of the chat box conversation.

Where this happened

On a mobile app - Ryanair App

Ryanair Customers

Most talked about by Ryanair customers

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How this makes Ryanair customers feel

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34% Financial Loss
Feelings:

Furious

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Anxious

Sad

Miffed

23% Customer Service
Feelings:

Furious

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Disgusted

Disappointed

Anxious

Sad

11% Delay
Feelings:

Furious

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Anxious

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Disgusted

Disappointed

Miffed

8% Communication
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Furious

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Sad

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Disgusted

6% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Furious

Miffed

Anxious

6% Fraud
Feelings:

Frustrated

Disappointed

Disgusted

Annoyed

Let down

Furious

3% Discrimination
Feelings:

Furious

Disgusted

Frustrated

3% Returns
Feelings:

Disgusted

Annoyed

Frustrated

Furious

2% Rudeness
Feelings:

Furious

2% Embarrassment
Feelings:

Frustrated

Let down

Annoyed

2% Delivery
Feelings:

Furious

Frustrated

Let down

2% Other
Feelings:

Furious

Let down

Disgusted

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Miffed

Scared

Sad

Unhappy

Offended

Unsatisfied

Surprised

Confused

Saddened

Displeased

Anti Climax

25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

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Anxious

Sad

Unhappy

Scared

Unsatisfied

Surprised

Miffed

Offended

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Confused

11% Inconvenienced
Feelings:

Furious

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Annoyed

Disgusted

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Disappointed

Anxious

Sad

Unhappy

Other

Surprised

Anti Climax

Saddened

Miffed

Scared

10% Communication
Feelings:

Frustrated

Furious

Let down

Annoyed

Anxious

Disappointed

Disgusted

Sad

Miffed

Saddened

Unhappy

Offended

Surprised

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Disgusted

Annoyed

Surprised

Let down

Anxious

Saddened

Anti Climax

Scared

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Scared

Anxious

Disappointed

3% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

3% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Offended

Unhappy

2% Discrimination
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Unsatisfied

Disappointed

Unhappy

Offended

Let down

2% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Frustrated

Let down

1% Quality of product
Feelings:

Frustrated

Confused

Annoyed

Unhappy

Other

Unsatisfied

0% Delivery
Feelings:

Let down

Furious

Frustrated

0% Delivery
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Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

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0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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Least positive experiences about Travel companies

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