A customer experience about Ryanair

Status: Approved

#Delay #Inconvenienced #CustomerService  Frustrated Furious Annoyed 

Kindly shared by Anonymous

What happened

Had an email to say flight was disrupted on the morning of the flight... offered option for full refund or change flight... I pressed option for refund... filled it in several times would not submit ... went on live chat and was told I could apply once the flight has departed... next day and day after still will not submit. Email sent to info@care.ryanair.com.... no response. Tried to fill out eu361 form for compensation and exactly the same problem ... form will not submit.

What I wish had happened

I should have been able to get my refund from online chat... they have my payment card. I have screen shot all of the chat box conversation.

Where this happened

On a mobile app - Ryanair App

Ryanair Customers

Most talked about by Ryanair customers

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How this makes Ryanair customers feel

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31% Financial Loss
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Furious

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Anxious

Uneasy

Unsatisfied

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25% Customer Service
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Frustrated

Annoyed

Furious

Let down

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Uneasy

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10% Communication
Feelings:

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Furious

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Disheartened

Sad

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8% Delay
Feelings:

Furious

Annoyed

Frustrated

Let down

Disappointed

Anxious

Disgusted

Disheartened

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7% Inconvenienced
Feelings:

Annoyed

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Disgusted

Furious

Miffed

Disappointed

Disheartened

Uneasy

Anxious

Unsatisfied

7% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Uneasy

Unhappy

Furious

3% Discrimination
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Unhappy

3% Returns
Feelings:

Annoyed

Frustrated

Disgusted

Furious

Unsatisfied

1% Rudeness
Feelings:

Furious

1% Embarrassment
Feelings:

Annoyed

Frustrated

Let down

1% Delivery
Feelings:

Let down

Frustrated

Furious

1% Other
Feelings:

Disgusted

Let down

Furious

1% Quality of product
Feelings:

Annoyed

Frustrated

Let down

Travel Customers

Most talked about by Travel customers

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Low

How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
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Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

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0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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Least positive experiences about Travel companies

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