A complaint about Easyjet

Status: Approved

#FinancialLoss #CustomerService #Communication  Furious Anxious Let down 

Kindly shared by Anonymous

What happened

Booking Reference: EWZ6N4T •Booker’s name: Mrs Vivian Bales •Registered email address vivien.david46@gmail.com •Date of the flight (both outbound and inbound): 8th April •Departure and arrival airport: Hurghada to London Gatwick We had an e mail saying our flight on 24th March back to Gatwick was cancelled. I did not see the e mail until the next day (we were in the Red Sea diving celebrating our Golden Wedding Anniversary) The next day I went to book the 17th March as the email suggested if not I could change my booking. I changed it for 8th April as the hotel said we could stay on. The hotel printed the boarding cards for this date. On the 31st March I received an e mail from Easyjet to say that this flight (8.4) has been cancelled. We were "stuck" in Egypt. Our hotel helped us find a flight with Egyptianair for the 24th March at a cost of £1,250. Taking off the cost of a changed flight from 8th April to another date, we are still £800 short. Seven days after we returned back to the UK Easyjet asked us did we want to book on the repareation flight!!! a little late don't you think. Please help my husband and I recoup some of this money, which we think, is owned to us. Thank you in advance. Vivian and David Bales.

What I wish had happened

Easyjet to have informed us earlier about the cancelled flight and constant updates in helping us get back to the U.K. This in fact did not happen the Cairo government. through our hotel and our local M.P. they are the ones that found a flight back to the U.K. for us, but as you see, at a price. We thought Easyjet had the "duty of careto get their passengers safely back home to the "Lockdown"!!!

Where this happened

Other - Whilst we were in Makadi Bay, Hurghada, Red Sea on our Golden Wedding celebrations holiday.

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