A customer experience about Alpharooms

Status: Approved

#Fraud  Furious Frustrated Disgusted 

Kindly shared by Anonymous

What happened

Purchased a package holiday that they cancelled. I Refused a credit note and wanted a full cash refund. Constantly lying and no correspondence back from my emails. I did a chargeback. They contested the chargeback and took the money back off me.

What I wish had happened

Received my full cash refund that I am entitled to by law. It was a package holiday.

Where this happened

On the Internet

Alpharooms Customers

Most talked about by Alpharooms customers

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How this makes Alpharooms customers feel

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32% Financial Loss
Feelings:

Furious

Disgusted

Let down

Frustrated

Annoyed

Surprised

Displeased

Anxious

Disappointed

Scared

22% Customer Service
Feelings:

Furious

Let down

Frustrated

Disgusted

Annoyed

Scared

Surprised

Disappointed

20% Fraud
Feelings:

Furious

Disgusted

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Annoyed

Let down

Surprised

Disappointed

Anxious

10% Inconvenienced
Feelings:

Furious

Annoyed

Frustrated

Let down

Scared

Disgusted

7% Communication
Feelings:

Frustrated

Furious

Let down

Annoyed

5% Rudeness
Feelings:

Annoyed

Frustrated

Disgusted

Furious

2% Delay
Feelings:

Frustrated

Furious

Disgusted

2% Returns
Feelings:

Frustrated

Let down

Furious

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

Frustrated

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Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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