A complaint about Jetline Holidays

Status: Approved

#FinancialLoss #Communication #Delay  Let down Furious Frustrated 

Kindly shared by C. Barder

What happened

Booked a hotel and cruise holiday...cancelled in July due to COVID. Set about getting a refund for deposit paid...eventually a partial refund with the balance of £1000 outstanding. Issues with credit refund note but since expired . Refusing to pay stating March 2021 is the new expiry date....any help most welcome. Thanks

What I wish had happened

The full refund initially but certainly the balance now...

Where this happened

On the Internet - richard.levy@jetlinetravel.com

Jetline Holidays Customers

Most talked about by Jetline Holidays customers

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How this makes Jetline Holidays customers feel

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33% Financial Loss
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33% Communication
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33% Delay
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Travel Customers

Most talked about by Travel customers

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26% Financial Loss
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Anti Climax

25% Customer Service
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11% Inconvenienced
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Anti Climax

10% Communication
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8% Delay
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6% Fraud
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Anti Climax

3% Rudeness
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3% Other
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2% Returns
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2% Embarrassment
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1% Discrimination
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0% Delivery
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0% Service
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0% Expectations Exceeded
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0% Quality of product
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0% Delivery
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Furious

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Let down

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