A customer experience about Jetline Holidays

Status: Approved

#FinancialLoss #Communication #Delay  Let down Furious Frustrated 

Kindly shared by C. Barder

What happened

Booked a hotel and cruise holiday...cancelled in July due to COVID. Set about getting a refund for deposit paid...eventually a partial refund with the balance of £1000 outstanding. Issues with credit refund note but since expired . Refusing to pay stating March 2021 is the new expiry date....any help most welcome. Thanks

What I wish had happened

The full refund initially but certainly the balance now...

Where this happened

On the Internet - richard.levy@jetlinetravel.com

Jetline Holidays Customers

Most talked about by Jetline Holidays customers

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How this makes Jetline Holidays customers feel

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33% Financial Loss
Feelings:

Let down

Furious

Frustrated

33% Communication
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Let down

Furious

Frustrated

33% Delay
Feelings:

Let down

Furious

Frustrated

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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Furious

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Anxious

Unsatisfied

Miffed

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Anti Climax

Confused

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Disheartened

25% Customer Service
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Sad

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Uneasy

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11% Inconvenienced
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Furious

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Anti Climax

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Other

Miffed

Disheartened

Uneasy

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10% Communication
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7% Delay
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Furious

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Anxious

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6% Fraud
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4% Rudeness
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2% Other
Feelings:

Annoyed

Furious

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Disappointed

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Disgusted

2% Returns
Feelings:

Furious

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Disappointed

Unhappy

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Unsatisfied

2% Discrimination
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Frustrated

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Furious

Unhappy

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Offended

1% Embarrassment
Feelings:

Furious

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Let down

1% Quality of product
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Frustrated

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Confused

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Other

Let down

1% Delivery
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Furious

0% Delivery
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Delighted

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Overjoyed

0% Service
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0% Expectations Exceeded
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Delighted

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