A customer experience about Jetline Holidays by C Barder

Kindly shared by C. Barder

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What happened

Booked a hotel and cruise holiday...cancelled in July due to COVID. Set about getting a refund for deposit paid...eventually a partial refund with the balance of £1000 outstanding. Issues with credit refund note but since expired . Refusing to pay stating March 2021 is the new expiry date....any help most welcome. Thanks

What I wish had happened

The full refund initially but certainly the balance now...

Where this happened

On the Internet - richard.levy@jetlinetravel.com

Jetline Holidays Customers

Most talked about by Jetline Holidays customers

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How this makes Jetline Holidays customers feel

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33% Financial Loss

Feelings:

Let down

Furious

Frustrated

33% Communication

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33% Delay

Feelings:

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Travel Customers

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27% Financial Loss

Feelings:

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Anti Climax

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25% Customer Service

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11% Inconvenienced

Feelings:

Furious

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Miffed

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10% Communication

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7% Delay

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6% Fraud

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4% Rudeness

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2% Other

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2% Returns

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2% Discrimination

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1% Embarrassment

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1% Quality of product

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Other

Let down

1% Delivery

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0% Delivery

Feelings:

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0% Service

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0% Expectations Exceeded

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