A customer experience about TUI by Anonymous

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What happened

Delayed flight for 23 hours, they issued a cheque but I couldn’t bank it. I requested that they issue a new one and now they are saying I don’t have a claim and are ignoring my emails.

What I wish had happened

I just want the money I’m owed paid to me

Where this happened

Other - The delay was from Turkey to the uk. The correspondence has been with Tui via emails.

TUI Customers

Most talked about by TUI customers

High

Low

How this makes TUI customers feel

High

Low

25% Customer Service

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Sad

Offended

23% Financial Loss

Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Let down

Anxious

Unhappy

Miffed

Offended

Sad

13% Inconvenienced

Feelings:

Frustrated

Disgusted

Annoyed

Furious

Let down

Anxious

Disappointed

Unhappy

Sad

13% Communication

Feelings:

Furious

Annoyed

Frustrated

Let down

Disgusted

Anxious

Sad

Disappointed

Miffed

10% Delay

Feelings:

Furious

Disgusted

Anxious

Frustrated

Annoyed

Let down

Offended

Disappointed

Miffed

5% Rudeness

Feelings:

Frustrated

Disgusted

Annoyed

Furious

Let down

Anxious

Disappointed

4% Fraud

Feelings:

Disappointed

Frustrated

Anxious

Furious

Annoyed

2% Returns

Feelings:

Unhappy

Furious

Frustrated

Annoyed

2% Other

Feelings:

Annoyed

Furious

Frustrated

Let down

1% Embarrassment

Feelings:

Furious

Disappointed

Disgusted

1% Discrimination

Feelings:

Frustrated

Annoyed

Disgusted

Travel Customers

Most talked about by Travel customers

High

Low

How this makes Travel customers feel

High

Low

27% Financial Loss

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud

Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness

Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns

Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination

Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment

Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product

Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery

Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery

Feelings:

Delighted

Happy

Overjoyed

0% Service

Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded

Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High

Low

Least positive experiences about Travel companies

High

Low

British Airways

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