A customer experience about TUI by Anonymous

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What happened

Incorrect information provided over the phone, however TUI advised phone calls not recorded and I’m a liar, customer service none existent now I’m financially out of pocket due to their mis information.

What I wish had happened

Holiday cancelled and my deposit refunded.

Where this happened

On the phone - 020 3636 1931

TUI Customers

Most talked about by TUI customers

High

Low

How this makes TUI customers feel

High

Low

26% Customer Service

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Offended

23% Financial Loss

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Anxious

Unhappy

Offended

Let down

Miffed

Sad

14% Inconvenienced

Feelings:

Frustrated

Disgusted

Furious

Annoyed

Anxious

Let down

Disappointed

Sad

Unhappy

13% Communication

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Sad

Miffed

10% Delay

Feelings:

Furious

Disgusted

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Offended

Let down

4% Fraud

Feelings:

Frustrated

Disappointed

Furious

Anxious

Annoyed

4% Rudeness

Feelings:

Frustrated

Furious

Disgusted

Annoyed

Anxious

3% Returns

Feelings:

Frustrated

Furious

Annoyed

Unhappy

3% Other

Feelings:

Furious

Annoyed

Frustrated

Let down

1% Embarrassment

Feelings:

Furious

Disappointed

Disgusted

1% Discrimination

Feelings:

Frustrated

Annoyed

Disgusted

Travel Customers

Most talked about by Travel customers

High

Low

How this makes Travel customers feel

High

Low

27% Financial Loss

Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Sad

Scared

Offended

Unhappy

Surprised

Confused

Unsatisfied

Anti Climax

25% Customer Service

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

Scared

Surprised

Miffed

Offended

Unhappy

Unsatisfied

Confused

11% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Other

Surprised

Anti Climax

Unhappy

Miffed

Scared

10% Communication

Feelings:

Frustrated

Furious

Let down

Annoyed

Anxious

Disgusted

Disappointed

Sad

Miffed

Offended

Surprised

8% Delay

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

6% Fraud

Feelings:

Frustrated

Furious

Disgusted

Disappointed

Annoyed

Surprised

Let down

Anxious

Anti Climax

Scared

3% Rudeness

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Anxious

Let down

Scared

Disappointed

3% Other

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

3% Returns

Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Offended

Unhappy

2% Embarrassment

Feelings:

Furious

Annoyed

Disgusted

Disappointed

Frustrated

Let down

1% Discrimination

Feelings:

Furious

Disgusted

Frustrated

Annoyed

Offended

1% Quality of product

Feelings:

Frustrated

Confused

Annoyed

Unhappy

Other

Unsatisfied

0% Delivery

Feelings:

Frustrated

Let down

Furious

0% Delivery

Feelings:

Delighted

Happy

Overjoyed

0% Service

Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded

Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High

Low

Least positive experiences about Travel companies

High

Low

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