A customer experience about TUI

Status: Approved

#FinancialLoss #Inconvenienced #Returns  Frustrated Annoyed Unhappy 

Kindly shared by Anonymous

What happened

Book a P@O cruise jan 2020 through Tui , for departure jan 2021 was cancelled, still waiting refund ! P@O refunded Tui November!! We kept getting told we would be refunded in two weeks

What I wish had happened

A straightforward refund

Where this happened

On the phone

TUI Customers

Most talked about by TUI customers

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How this makes TUI customers feel

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Low
26% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Offended

23% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Anxious

Unhappy

Offended

Let down

Miffed

Sad

14% Inconvenienced
Feelings:

Frustrated

Disgusted

Furious

Annoyed

Anxious

Let down

Disappointed

Sad

Unhappy

13% Communication
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Sad

Miffed

10% Delay
Feelings:

Furious

Disgusted

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Offended

Let down

4% Fraud
Feelings:

Frustrated

Disappointed

Furious

Anxious

Annoyed

4% Rudeness
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Anxious

3% Returns
Feelings:

Frustrated

Furious

Annoyed

Unhappy

3% Other
Feelings:

Furious

Annoyed

Frustrated

Let down

1% Embarrassment
Feelings:

Furious

Disappointed

Disgusted

1% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Sad

Scared

Offended

Unhappy

Surprised

Confused

Unsatisfied

Anti Climax

25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

Scared

Surprised

Miffed

Offended

Unhappy

Unsatisfied

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Other

Surprised

Anti Climax

Unhappy

Miffed

Scared

10% Communication
Feelings:

Frustrated

Furious

Let down

Annoyed

Anxious

Disgusted

Disappointed

Sad

Miffed

Offended

Surprised

8% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

6% Fraud
Feelings:

Frustrated

Furious

Disgusted

Disappointed

Annoyed

Surprised

Let down

Anxious

Anti Climax

Scared

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Anxious

Let down

Scared

Disappointed

3% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

3% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Offended

Unhappy

2% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Disappointed

Frustrated

Let down

1% Discrimination
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Offended

1% Quality of product
Feelings:

Frustrated

Confused

Annoyed

Unhappy

Other

Unsatisfied

0% Delivery
Feelings:

Frustrated

Let down

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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