A customer experience about Easyjet

Status: Approved

#CustomerService #Communication #Inconvenienced  Annoyed Saddened Unhappy 

Kindly shared by M. todd

What happened

Daughters brother died refund was denied voucher given 12 months months but flight ban

What I wish had happened

Refund or re newel off 12 month gift voucher

Where this happened

On the Internet

Easyjet Customers

Most talked about by Easyjet customers

High
Low

How this makes Easyjet customers feel

High
Low
31% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Anxious

Sad

Unhappy

Disgusted

Confused

Unsatisfied

Surprised

Miffed

Offended

Saddened

19% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Let down

Disgusted

Offended

Anxious

Sad

Confused

Surprised

Unhappy

Miffed

Anti Climax

Unsatisfied

16% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Let down

Unhappy

Disappointed

Surprised

Anti Climax

Sad

Anxious

Disgusted

Saddened

11% Communication
Feelings:

Frustrated

Furious

Let down

Disappointed

Annoyed

Surprised

Anxious

Miffed

Sad

Saddened

Offended

Unhappy

6% Other
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

3% Rudeness
Feelings:

Furious

Frustrated

Let down

Annoyed

3% Delay
Feelings:

Disappointed

Sad

Let down

Anxious

Annoyed

Frustrated

3% Fraud
Feelings:

Surprised

Furious

Frustrated

Disappointed

Anti Climax

3% Returns
Feelings:

Furious

Annoyed

Let down

Disappointed

Frustrated

2% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

2% Quality of product
Feelings:

Confused

Unhappy

Unsatisfied

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
26% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Sad

Offended

Scared

Unhappy

Surprised

Confused

Unsatisfied

Anti Climax

25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

Scared

Unhappy

Surprised

Miffed

Offended

Unsatisfied

Saddened

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Miffed

Scared

Surprised

Anti Climax

Other

Saddened

10% Communication
Feelings:

Frustrated

Furious

Let down

Annoyed

Anxious

Disappointed

Disgusted

Sad

Miffed

Saddened

Unhappy

Offended

Surprised

8% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

6% Fraud
Feelings:

Frustrated

Furious

Disgusted

Disappointed

Annoyed

Surprised

Let down

Anxious

Anti Climax

Scared

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Scared

Anxious

Disappointed

Let down

3% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

3% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Offended

Unhappy

Disappointed

2% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Let down

Frustrated

1% Discrimination
Feelings:

Disgusted

Furious

Frustrated

Offended

Annoyed

1% Quality of product
Feelings:

Confused

Unhappy

Unsatisfied

Frustrated

Annoyed

Other

0% Delivery
Feelings:

Frustrated

Let down

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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Least positive experiences about Travel companies

High
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