A customer experience about Easyjet by M todd

Kindly shared by M. todd

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What happened

Daughters brother died refund was denied voucher given 12 months months but flight ban

What I wish had happened

Refund or re newel off 12 month gift voucher

Where this happened

On the Internet

Easyjet Customers

Most talked about by Easyjet customers

High

Low

How this makes Easyjet customers feel

High

Low

31% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Anxious

Sad

Unhappy

Disgusted

Confused

Unsatisfied

Surprised

Miffed

Offended

Saddened

19% Financial Loss

Feelings:

Furious

Frustrated

Disappointed

Annoyed

Let down

Disgusted

Offended

Anxious

Sad

Confused

Surprised

Unhappy

Miffed

Anti Climax

Unsatisfied

16% Inconvenienced

Feelings:

Frustrated

Furious

Annoyed

Let down

Unhappy

Disappointed

Surprised

Anti Climax

Sad

Anxious

Disgusted

Saddened

11% Communication

Feelings:

Frustrated

Furious

Let down

Disappointed

Annoyed

Surprised

Anxious

Miffed

Sad

Saddened

Offended

Unhappy

6% Other

Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

3% Rudeness

Feelings:

Furious

Frustrated

Let down

Annoyed

3% Delay

Feelings:

Disappointed

Sad

Let down

Anxious

Annoyed

Frustrated

3% Fraud

Feelings:

Surprised

Furious

Frustrated

Disappointed

Anti Climax

3% Returns

Feelings:

Furious

Annoyed

Let down

Disappointed

Frustrated

2% Embarrassment

Feelings:

Furious

Annoyed

Frustrated

2% Quality of product

Feelings:

Confused

Unhappy

Unsatisfied

Travel Customers

Most talked about by Travel customers

High

Low

How this makes Travel customers feel

High

Low

26% Financial Loss

Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Sad

Offended

Scared

Unhappy

Surprised

Confused

Unsatisfied

Anti Climax

25% Customer Service

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

Scared

Unhappy

Surprised

Miffed

Offended

Unsatisfied

Saddened

Confused

11% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Miffed

Scared

Surprised

Anti Climax

Other

Saddened

10% Communication

Feelings:

Frustrated

Furious

Let down

Annoyed

Anxious

Disappointed

Disgusted

Sad

Miffed

Saddened

Unhappy

Offended

Surprised

8% Delay

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

6% Fraud

Feelings:

Frustrated

Furious

Disgusted

Disappointed

Annoyed

Surprised

Let down

Anxious

Anti Climax

Scared

3% Rudeness

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Scared

Anxious

Disappointed

Let down

3% Other

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

3% Returns

Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Offended

Unhappy

Disappointed

2% Embarrassment

Feelings:

Disgusted

Furious

Annoyed

Disappointed

Let down

Frustrated

1% Discrimination

Feelings:

Disgusted

Furious

Frustrated

Offended

Annoyed

1% Quality of product

Feelings:

Confused

Unhappy

Unsatisfied

Frustrated

Annoyed

Other

0% Delivery

Feelings:

Frustrated

Let down

Furious

0% Delivery

Feelings:

Delighted

Happy

Overjoyed

0% Service

Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded

Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High

Low

Least positive experiences about Travel companies

High

Low

British Airways

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