A customer experience about Easyjet by M todd

Kindly shared by M. todd

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What happened

Daughters brother died refund was denied voucher given 12 months months but flight ban

What I wish had happened

Refund or re newel off 12 month gift voucher

Where this happened

On the Internet

Easyjet Customers

Most talked about by Easyjet customers

High

Low

How this makes Easyjet customers feel

High

Low

30% Customer Service

Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Unhappy

Anxious

Sad

Unsatisfied

Disgusted

Saddened

Confused

Surprised

Miffed

Offended

22% Financial Loss

Feelings:

Furious

Frustrated

Disappointed

Annoyed

Let down

Disgusted

Unhappy

Unsatisfied

Offended

Saddened

Anxious

Sad

Confused

Surprised

Miffed

Anti Climax

15% Inconvenienced

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Unhappy

Surprised

Anti Climax

Sad

Anxious

Disgusted

Saddened

9% Communication

Feelings:

Frustrated

Furious

Let down

Disappointed

Annoyed

Surprised

Anxious

Miffed

Sad

Saddened

Offended

Unhappy

5% Other

Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

4% Rudeness

Feelings:

Frustrated

Furious

Let down

Annoyed

4% Fraud

Feelings:

Surprised

Disappointed

Furious

Frustrated

Annoyed

Anti Climax

Saddened

3% Delay

Feelings:

Disappointed

Sad

Let down

Anxious

Annoyed

Frustrated

3% Returns

Feelings:

Furious

Annoyed

Let down

Disappointed

Frustrated

3% Discrimination

Feelings:

Unsatisfied

Disappointed

Unhappy

Annoyed

Frustrated

Let down

1% Embarrassment

Feelings:

Furious

Annoyed

Frustrated

1% Quality of product

Feelings:

Confused

Unhappy

Unsatisfied

Travel Customers

Most talked about by Travel customers

High

Low

How this makes Travel customers feel

High

Low

27% Financial Loss

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unhappy

Unsatisfied

Miffed

Scared

Sad

Offended

Surprised

Uneasy

Displeased

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Surprised

Uneasy

Saddened

Miffed

Offended

Disheartened

Displeased

Confused

11% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Unsatisfied

Surprised

Saddened

Anti Climax

Scared

Miffed

Disheartened

Uneasy

Other

10% Communication

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Saddened

Displeased

Unhappy

Disheartened

Offended

Surprised

7% Delay

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud

Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Uneasy

Scared

Anti Climax

Saddened

4% Rudeness

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Scared

Anxious

2% Other

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns

Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Unsatisfied

Offended

Disappointed

Unhappy

2% Discrimination

Feelings:

Frustrated

Annoyed

Furious

Disgusted

Unhappy

Disappointed

Offended

Let down

Unsatisfied

1% Embarrassment

Feelings:

Disgusted

Furious

Annoyed

Disappointed

Let down

Frustrated

1% Quality of product

Feelings:

Frustrated

Annoyed

Unhappy

Unsatisfied

Other

Let down

Confused

1% Delivery

Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery

Feelings:

Delighted

Happy

Overjoyed

0% Service

Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded

Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

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Least positive experiences about Travel companies

High

Low

British Airways

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