A customer experience about Easyjet

Status: Approved

#FinancialLoss #Discrimination #Rudeness  Annoyed Frustrated Let down 

Kindly shared by K. Holmes

What happened

I spoke to Sipho – 15.13pm and was not a very good experience. He was very rude to me. It has been 11 months and I complained last year about the the difficulty I had in changing a flight. Under the disability act in the UK, easyJet are required to make reasonable adjustments for people with disabilities. Sipho had no clue of this, no awareness of disabilities. I am fed up with trying to explain myself to people that do not want to listen. Last year, I sent emails, I used Twitter as the phone was always engaged. I am out of pocket and not had anyone get back to me. Sipho, the rude man, said that I was a no-show for my flight on 1 July 2020. That is because I could not change it. I am a single parent, you wanted more money from me and I could not afford it. I asked for a refund and NO ONE got back to me. I was ignored. It was not fair. I have asked easyJet if they treat all of their customers with disabilities with this. I’ve been ignored again and again. They had no available flights, the one that they did were out of my price range. I am a single parent. They are making money from customers of lockdown. I had to change the flights because by law I was not allowed to enter Scotland until the 4th July 2020 when it opened up again. The man on the phone did not understand why I couldn’t change the flights. It is I feel they wanted more money from me, and there was nothing to change it to. Theynever answered my complaint last year - it is now 11 months and they still have not answered me complaint. Their website is not dyslexic-friendly either. I feel I just have to keep complaining and tweeting until someone listens to me. I was supposed to fly to Edinburgh on 1.7.20. and come on 2.7.20. However, I could not fly because my hotel is closed. EasyJet do know that, and when I tried to change my flight you wanted another £64!!! I am a single parent, I have already lost £60+ plus when I changed it from March to July, they charged me again to do it. I tried so hard to contact them and the phone was always engaged - I could not fly to Edinburgh because there was no place to stay - and yet you ignored me. So I am out of pocket. They also refunded me £4.99 into my account and I do not know what was that for. The thing is you know that Scotland's rules for the lockdown are different to Wales and England. So i am wondering if this how easyJet’s make money out of their clients. I am fed up with being ignored. I am fed up with your website not being dyslexic friendly. They said in the news that you would not charge customers and now you were going to. They wanted to charge me an extra £64 to change flights. It's not my fault that the hotel is closed, they were closed because the government said so. I can forward you an email. They do not answer any of my emails.

What I wish had happened

I could change my flights free of charge. Or as a gesture of good will I get a refund as an apology.

Where this happened

On the phone

Easyjet Customers

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1% Quality of product
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11% Inconvenienced
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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