A customer experience about Jet2 by P Travers

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What happened

Booked a holiday, paid for jet2 covid insurance should any of us fall Ill. Jet2 cancelled our holiday with no explanation and are refusing to refund the insurance money. The travel insurance is tied to the holiday that Jet2 have cancelled so it is absolutely useless. It is essentially a scam to get money from customers, get a plane load paying £25 pp and if you cancel their flight they get to keep all the money!!

What I wish had happened

They should refund for a product that is not useable

Where this happened

On the Internet

Jet2 Customers

Most talked about by Jet2 customers

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How this makes Jet2 customers feel

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33% Financial Loss

Feelings:

Let down

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Unhappy

33% Fraud

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33% Customer Service

Feelings:

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Travel Customers

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How this makes Travel customers feel

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27% Financial Loss

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Anti Climax

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25% Customer Service

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11% Inconvenienced

Feelings:

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Miffed

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10% Communication

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7% Delay

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6% Fraud

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4% Rudeness

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2% Other

Feelings:

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2% Returns

Feelings:

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2% Discrimination

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1% Embarrassment

Feelings:

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1% Quality of product

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Other

Let down

1% Delivery

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0% Delivery

Feelings:

Delighted

Happy

Overjoyed

0% Service

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0% Expectations Exceeded

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Most positive experiences about Travel companies

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Least positive experiences about Travel companies

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