Homebase

Recent great
experiences :)

No great experiences publicly shared. Be the first.
Share my own experience

Recent not so great
experiences :(

  • I queued at your Londonderry store for an hour and was advised by your information posters that cards were the preferred payment method. On reaching the till I was told that I could not pay cash. When...
    Read this experience
Share my own experience

Homebase Customers

Most talked about by Homebase customers

High
Low

How this makes Homebase customers feel

High
Low
33% Customer Service
Feelings:

Furious

33% Rudeness
Feelings:

Furious

33% Communication
Feelings:

Furious

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
20% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product
Feelings:

Frustrated

Annoyed

Disgusted

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

4% Expectations Exceeded
Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness
Feelings:

Disgusted

Let down

Furious

Annoyed

4% Fraud
Feelings:

Disgusted

Furious

Let down

Annoyed

Frustrated

4% Service
Feelings:

Special

Grateful

Delighted

Satisfied

3% Communication
Feelings:

Delighted

Special

Satisfied

Grateful

3% Quality of product
Feelings:

Delighted

Pleased

Satisfied

3% Other
Feelings:

Frustrated

Annoyed

Let down

1% Quality
Feelings:

Delighted

Grateful

Special

1% Embarrassment
Feelings:

Disappointed

Frustrated

Disgusted

1% Delivery
Feelings:

Satisfied

Pleased

Delighted

1% Delay
Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination
Feelings:

Disgusted

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater
View the industry page

D C J. McGuigan - Status: Approved

Submit your own

What happened

I queued at your Londonderry store for an hour and was advised by your information posters that cards were the preferred payment method. On reaching the till I was told that I could not pay cash. When I pointed out the signage they said it should have been changed. However changing the signage is yo...

What I wish had happened

That you had acted in accordance with the info you provided. If the sign had said card only I would not have joined the queue

Read more
No great experiences publicly shared. Be the first.