Homebase

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Recent Complaints :(

  • I queued at your Londonderry store for an hour and was advised by your information posters that cards were the preferred payment method. On reaching the till I was told that I could not pay cash. When...

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33% Customer Service
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Furious

33% Rudeness
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Furious

33% Communication
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Furious

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16% Quality of product
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13% Customer Service
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10% Expectations Exceeded
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10% Service
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6% Quality of product
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6% Communication
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6% Financial Loss
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6% Inconvenienced
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6% Rudeness
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3% Delay
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3% Communication
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3% Delivery
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3% Quality
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3% Embarrassment
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3% Fraud
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Most complained about Home companies

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  1. SCS FURNITURE
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D C J. McGuigan - Status: Approved

What happened

I queued at your Londonderry store for an hour and was advised by your information posters that cards were the preferred payment method. On reaching the till I was told that I could not pay cash. When I pointed out the signage they said it should have been changed. However changing the signage is yo...

What I wish had happened

That you had acted in accordance with the info you provided. If the sign had said card only I would not have joined the queue

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