Kiwi.com

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Recent not so great
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  • J EasyJet refunded Kiwi.com in June and I’m still waiting for my refund! Hundreds of emails sent and they keep saying it’s not showing there end even though I contacted EasyJet myself

Kiwi.com Customers

Most talked about by Kiwi.com customers

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How this makes Kiwi.com customers feel

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33% Delay
Feelings:

Anxious

Disgusted

Frustrated

33% Customer Service
Feelings:

Anxious

Disgusted

Frustrated

33% Financial Loss
Feelings:

Anxious

Disgusted

Frustrated

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

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Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
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Unsatisfied

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Confused

11% Inconvenienced
Feelings:

Furious

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Let down

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Sad

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Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

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7% Delay
Feelings:

Furious

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Anxious

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6% Fraud
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4% Rudeness
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2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

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Disgusted

2% Returns
Feelings:

Furious

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Disappointed

Unhappy

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Unsatisfied

2% Discrimination
Feelings:

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Furious

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Offended

1% Embarrassment
Feelings:

Furious

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Let down

1% Quality of product
Feelings:

Frustrated

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Confused

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Other

Let down

1% Delivery
Feelings:

Let down

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Furious

0% Delivery
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Overjoyed

0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways
J

J Haskins - Status: Approved

What happened

EasyJet refunded Kiwi.com in June and I’m still waiting for my refund! Hundreds of emails sent and they keep saying it’s not showing there end even though I contacted EasyJet myself

What I wish had happened

That they refunded when they received my money

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