Lastminute.com

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Recent Complaints :(

  • After booking flights through lastminute.com, the new Spain quarantine rules were announced and therefore I could no longer go on the holiday. After looking on lastminute, they say all changes are mad...

Lastminute.com Customers

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33% Financial Loss
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Furious

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Frustrated

33% Customer Service
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Furious

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33% Communication
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Furious

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Frustrated

Travel Customers

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How this makes Travel customers feel

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27% Financial Loss
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Anti Climax

25% Customer Service
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14% Inconvenienced
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10% Communication
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9% Delay
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4% Rudeness
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4% Fraud
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2% Other
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2% Embarrassment
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2% Discrimination
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1% Returns
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1% Quality of product
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1% Delivery
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S Bedding - Status: Approved

What happened

After booking flights through lastminute.com, the new Spain quarantine rules were announced and therefore I could no longer go on the holiday. After looking on lastminute, they say all changes are made directly with the airline and after going through the airline, changes cannot be made with them be...

What I wish had happened

Have correct information for the process first of all. And provide ANY form of customer service, even if there is a pandemic.

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