Lastminute.com

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  • After booking flights through lastminute.com, the new Spain quarantine rules were announced and therefore I could no longer go on the holiday. After looking on lastminute, they say all changes are mad...
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Lastminute.com Customers

Most talked about by Lastminute.com customers

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How this makes Lastminute.com customers feel

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Low
33% Financial Loss
Feelings:

Furious

Miffed

Frustrated

33% Customer Service
Feelings:

Furious

Miffed

Frustrated

33% Communication
Feelings:

Furious

Miffed

Frustrated

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
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Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

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Unhappy

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7% Delay
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Furious

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Anxious

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6% Fraud
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Furious

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Annoyed

Disgusted

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Surprised

Unhappy

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Anti Climax

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Uneasy

Scared

4% Rudeness
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Furious

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Disgusted

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Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
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Furious

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Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
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Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

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Least positive experiences about Travel companies

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  1. British Airways
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What happened

After booking flights through lastminute.com, the new Spain quarantine rules were announced and therefore I could no longer go on the holiday. After looking on lastminute, they say all changes are made directly with the airline and after going through the airline, changes cannot be made with them be...

What I wish had happened

Have correct information for the process first of all. And provide ANY form of customer service, even if there is a pandemic.

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