Lidl

Recent great
experiences :)

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Recent not so great
experiences :(

  • J For the past couple of weeks iv had moldy rice it was green moldy sweet corn in a can was horrid and new moldy dog food not good at all I gave pictures of them
  • A I can't get anything other than recorded messages when I phone. I need to speak about a faulty product.

Lidl Customers

Most talked about by Lidl customers

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Low

How this makes Lidl customers feel

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Low
27% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Disgusted

Disheartened

18% Quality of product
Feelings:

Displeased

Annoyed

Disappointed

Disgusted

18% Inconvenienced
Feelings:

Annoyed

Furious

Disappointed

Disgusted

Frustrated

18% Communication
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Annoyed

Frustrated

Disappointed

Disheartened

9% Returns
Feelings:

Frustrated

Annoyed

Disheartened

9% Discrimination
Feelings:

Frustrated

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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Low
15% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Disgusted

Anxious

Displeased

Unhappy

Surprised

Uneasy

Other

Disheartened

Saddened

Scared

12% Inconvenienced
Feelings:

Annoyed

Disappointed

Furious

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Frustrated

Let down

Displeased

Surprised

Anxious

Offended

Disheartened

Unsatisfied

Saddened

9% Quality of product
Feelings:

Disappointed

Annoyed

Disgusted

Displeased

Saddened

Let down

Furious

Disheartened

Uneasy

Unsatisfied

Miffed

Frustrated

Sad

Surprised

Other

9% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

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Let down

Unsatisfied

Unhappy

Surprised

Disheartened

Anxious

Offended

8% Rudeness
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Annoyed

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Furious

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Uneasy

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Unhappy

Insecure

Displeased

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Other

Disgusted

6% Embarrassment
Feelings:

Annoyed

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Uneasy

Furious

Anxious

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Scared

Unhappy

Insecure

Offended

Saddened

6% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

Disgusted

Disheartened

Indifferent

Unhappy

6% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

5% Delivery
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Furious

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Annoyed

Let down

Unhappy

Disappointed

Disgusted

Anxious

Unsatisfied

4% Communication
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

4% Expectations Exceeded
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Happy

Delighted

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Pleased

Satisfied

4% Discrimination
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Furious

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Insecure

Annoyed

Offended

Scared

Uneasy

Anxious

Let down

Unhappy

3% Returns
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Annoyed

Frustrated

Anxious

Furious

Disappointed

Unsatisfied

Disheartened

2% Delay
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Frustrated

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Let down

Unsatisfied

Unhappy

1% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disheartened

1% Other
Feelings:

Disappointed

Furious

Annoyed

Anxious

Sad

1% Injury
Feelings:

Annoyed

Uneasy

Disappointed

Saddened

Surprised

Let down

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Quality
Feelings:

Delighted

Grateful

Special

1% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

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Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Lidl

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrison (Wm) Supermarkets
  4. Tesco
J

J Detheridge - Status: Approved

What happened

For the past couple of weeks iv had moldy rice it was green moldy sweet corn in a can was horrid and new moldy dog food not good at all I gave pictures of them

What I wish had happened

I would like to have some kind of compo for my time having to keep going back and forward to the store everytime this happens I a got time as it is and the workers in store do really say nothing onley it's not there fault which I under stand but for the amount of times it keeps happening to me you w...

A

A Marshall - Status: Approved

What happened

I can't get anything other than recorded messages when I phone. I need to speak about a faulty product.

What I wish had happened

Someone would answer my call

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