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  • S Cruise cancelled 11th March, before lockdown. I agreed to 40% refund and 60% cruise credit. I am still waiting for my refund. I have rang them numerous times, emailed them, had my refund escalated at ...
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33% Customer Service
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33% Communication
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33% Delay
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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Returns
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1% Quality of product
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1% Delivery
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0% Expectations Exceeded
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S

S cunningham - Status: Approved

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What happened

Cruise cancelled 11th March, before lockdown. I agreed to 40% refund and 60% cruise credit. I am still waiting for my refund. I have rang them numerous times, emailed them, had my refund escalated at least 3 times and several times promised payment, but still nothing. It has been 5 months now and re...

What I wish had happened

Would have liked to have received my refund when promised. I have my cruise credit on my P&O account but not the balance as agreed.

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