Three

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Recent not so great
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  • I took out a sim only contract for my 13 yr old son a few years ago. I'm fairly sure the monthly cost was around £17. I checked my bank statement recently and the figure over the past year has been o...
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  • I took over my husband's three account in 2018. There was a spending cap on the account. I got a high bill in march 2019 and was advised that the spending cap did not transfer but they would credit my...
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  • Last bill was charge in may £ 147.47 monthley bill is £ 22
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Three Customers

Most talked about by Three customers

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How this makes Three customers feel

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30% Customer Service
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Anxious

20% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

Anxious

10% Inconvenienced
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Frustrated

Annoyed

Furious

10% Communication
Feelings:

Furious

Annoyed

Anxious

10% Other
Feelings:

Let down

10% Rudeness
Feelings:

Disgusted

Frustrated

Furious

10% Delay
Feelings:

Furious

Frustrated

Disgusted

Telecom Customers

Most talked about by Telecom customers

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Low

How this makes Telecom customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication
Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product
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Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

Let down

Offended

5% Delay
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Frustrated

Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud
Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other
Feelings:

Let down

Frustrated

Annoyed

3% Returns
Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness
Feelings:

Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

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  1. Virgin Media
  2. Sky
  3. Three
  4. British Telecom

Least positive experiences about Telecom companies

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N Warren - Status: Approved

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What happened

I have cancelled my contract and requested my pac code 3 times. Spent 30 hours on the phone and been told 3 times my code would be sent shortly. Still waiting.

What I wish had happened

I would just like my pac code. They are making it really difficult for me to get it. Absolutely disgusting customer service.

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