Uber Eats

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  • E Restaurant cancelled our order twice, and Uber is refusing to refund. We cannot get past an automated response claiming that we cancelled the order, when we did not, it was the restaurant.
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Uber Eats Customers

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How this makes Uber Eats customers feel

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33% Financial Loss
Feelings:

Frustrated

Put out

Annoyed

Unsatisfied

Unhappy

33% Fraud
Feelings:

Frustrated

Put out

Annoyed

Unsatisfied

Unhappy

17% Customer Service
Feelings:

Frustrated

Put out

Annoyed

17% Quality of product
Feelings:

Frustrated

Unsatisfied

Unhappy

Restaurants Customers

Most talked about by Restaurants customers

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How this makes Restaurants customers feel

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18% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Displeased

Disgusted

Unhappy

Anxious

Unsatisfied

Anti Climax

Miffed

Insecure

Offended

Put out

Let down

Sad

18% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Unhappy

Disgusted

Displeased

Anti Climax

Insecure

Disheartened

Put out

Unsatisfied

15% Quality of product
Feelings:

Disappointed

Annoyed

Unsatisfied

Frustrated

Furious

Displeased

Disgusted

Anti Climax

Miffed

Disheartened

Unhappy

Anxious

Scared

Let down

11% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Unsatisfied

Anti Climax

Disgusted

Put out

Unhappy

Displeased

8% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Miffed

Disgusted

Unhappy

Insecure

Disheartened

7% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

7% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Sad

Anxious

Scared

Let down

Displeased

4% Embarrassment
Feelings:

Furious

Disgusted

Offended

Anxious

Frustrated

Annoyed

3% Communication
Feelings:

Disappointed

Anti Climax

Furious

Frustrated

Displeased

Annoyed

3% Delay
Feelings:

Frustrated

Disappointed

Unsatisfied

Annoyed

Sad

1% Delivery
Feelings:

Happy

Delighted

Satisfied

1% Communication
Feelings:

Happy

Delighted

Satisfied

1% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

1% Other
Feelings:

Anxious

Scared

Let down

1% Returns
Feelings:

Displeased

Unhappy

Frustrated

Most positive experiences about Restaurants companies

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  4. Deliveroo

Least positive experiences about Restaurants companies

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  1. Nandos
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E

E Maynard - Status: Approved

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What happened

Restaurant cancelled our order twice, and Uber is refusing to refund. We cannot get past an automated response claiming that we cancelled the order, when we did not, it was the restaurant.

What I wish had happened

A refund, and an easier way to speak to a human being. Ideally as well, compensation for the hours we have spent trying to contact the company.

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