Uber Eats

Recent great
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Recent not so great
experiences :(

  • E Restaurant cancelled our order twice, and Uber is refusing to refund. We cannot get past an automated response claiming that we cancelled the order, when we did not, it was the restaurant.

Uber Eats Customers

Most talked about by Uber Eats customers

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How this makes Uber Eats customers feel

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33% Financial Loss
Feelings:

Frustrated

Unhappy

Put out

Annoyed

Unsatisfied

33% Fraud
Feelings:

Frustrated

Unsatisfied

Unhappy

Put out

Annoyed

17% Customer Service
Feelings:

Frustrated

Put out

Annoyed

17% Quality of product
Feelings:

Frustrated

Unsatisfied

Unhappy

Restaurants Customers

Most talked about by Restaurants customers

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How this makes Restaurants customers feel

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19% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Unhappy

Disheartened

Anti Climax

Put out

Insecure

Unsatisfied

16% Customer Service
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Furious

Disappointed

Annoyed

Disgusted

Anxious

Sad

Unhappy

Anti Climax

Insecure

Miffed

Offended

Unsatisfied

Put out

Let down

12% Quality of product
Feelings:

Disappointed

Furious

Frustrated

Unsatisfied

Annoyed

Disgusted

Anxious

Unhappy

Scared

Disheartened

Let down

Miffed

Anti Climax

12% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Unsatisfied

Unhappy

Anti Climax

Disgusted

Put out

10% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Miffed

Disgusted

Disheartened

Unhappy

Anti Climax

Insecure

9% Rudeness
Feelings:

Furious

Disgusted

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Frustrated

Offended

Anxious

5% Inconvenienced
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5% Embarrassment
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Furious

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3% Delay
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2% Communication
Feelings:

Disappointed

Anti Climax

Furious

2% Delivery
Feelings:

Happy

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Satisfied

2% Communication
Feelings:

Delighted

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Happy

2% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

2% Other
Feelings:

Scared

Let down

Anxious

Most positive experiences about Restaurants companies

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  1. Just Eat
  2. McDonalds
  3. Deliveroo
  4. Uber Eats

Least positive experiences about Restaurants companies

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Low
  1. Nandos
E

E Maynard - Status: Approved

What happened

Restaurant cancelled our order twice, and Uber is refusing to refund. We cannot get past an automated response claiming that we cancelled the order, when we did not, it was the restaurant.

What I wish had happened

A refund, and an easier way to speak to a human being. Ideally as well, compensation for the hours we have spent trying to contact the company.

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