A compliment about Bulb

Status: Approved

#ExpectationsExceeded  Delighted Happy Pleased 

Kindly shared by J. Russell

What happened

Their customer service is excellent. They really understand their customer base and you are able to contact them easily through their online help chat function. They are also doing amazing things for the environment by trying to become 100% sustainable.

The impact it had

Reduction in energy costs by using Bulb and doing our bit for the environment.

Where this happened

On a mobile app - Bulb

Bulb Customers

Most talked about by Bulb customers

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How this makes Bulb customers feel

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Low
50% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

25% Delivery
Feelings:

Delighted

Happy

Pleased

25% Service
Feelings:

Pleased

Delighted

Happy

Utilities Customers

Most talked about by Utilities customers

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Low

How this makes Utilities customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Anxious

Annoyed

Furious

Other

Sad

Offended

Disappointed

Let down

11% Communication
Feelings:

Frustrated

Furious

Anxious

Sad

Offended

11% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Furious

Anxious

11% Inconvenienced
Feelings:

Frustrated

Let down

Furious

Annoyed

Anxious

7% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

7% Delay
Feelings:

Annoyed

Frustrated

Let down

Other

Anxious

4% Rudeness
Feelings:

Anxious

Annoyed

Other

4% Delivery
Feelings:

Delighted

Happy

Pleased

4% Service
Feelings:

Pleased

Delighted

Happy

4% Quality of product
Feelings:

Frustrated

Sad

Offended

4% Discrimination
Feelings:

Disappointed

Annoyed

Frustrated

4% Other
Feelings:

Furious

Frustrated

Anxious

4% Fraud
Feelings:

Frustrated

Let down

Annoyed

Most complained about Utilities companies

High
Low
  1. British Gas
  2. Scottish Power
  3. Severn Trent Water

Most complimented Utilities companies

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Low
  1. Bulb