A customer experience about Bulb

Status: Approved

#ExpectationsExceeded  Delighted Happy Pleased 

Kindly shared by J. Russell

What happened

Their customer service is excellent. They really understand their customer base and you are able to contact them easily through their online help chat function. They are also doing amazing things for the environment by trying to become 100% sustainable.

The impact it had

Reduction in energy costs by using Bulb and doing our bit for the environment.

Where this happened

On a mobile app - Bulb

Bulb Customers

Most talked about by Bulb customers

High
Low

How this makes Bulb customers feel

High
Low
50% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

25% Delivery
Feelings:

Delighted

Happy

Pleased

25% Service
Feelings:

Delighted

Happy

Pleased

Utilities Customers

Most talked about by Utilities customers

High
Low

How this makes Utilities customers feel

High
Low
30% Customer Service
Feelings:

Frustrated

Annoyed

Anxious

Furious

Unsatisfied

Let down

Other

Saddened

Disheartened

Insecure

Sad

Disappointed

Offended

Uneasy

15% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Anxious

Furious

Disgusted

Disheartened

Saddened

Other

Uneasy

9% Communication
Feelings:

Frustrated

Unsatisfied

Offended

Sad

Furious

Anxious

Annoyed

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Unsatisfied

Let down

Furious

Anxious

6% Discrimination
Feelings:

Anxious

Disgusted

Let down

Other

Annoyed

Frustrated

Disappointed

6% Other
Feelings:

Frustrated

Furious

Other

Let down

Disgusted

Annoyed

Anxious

6% Delay
Feelings:

Frustrated

Annoyed

Disheartened

Saddened

Let down

Other

Anxious

4% Expectations Exceeded
Feelings:

Happy

Delighted

Pleased

4% Fraud
Feelings:

Frustrated

Annoyed

Let down

Uneasy

4% Rudeness
Feelings:

Annoyed

Other

Anxious

Furious

Frustrated

2% Delivery
Feelings:

Pleased

Happy

Delighted

2% Service
Feelings:

Pleased

Happy

Delighted

2% Quality of product
Feelings:

Offended

Sad

Frustrated

Most positive experiences about Utilities companies

High
Low
  1. British Gas
  2. Scottish Power
  3. Severn Trent Water
  4. SMS PLC

Least positive experiences about Utilities companies

High
Low
  1. Bulb