British Gas

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Recent not so great
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  • C Tried contacting British Gas on their 0333 customer service line. Tried 8 times over a period of two weeks. Different days. Different times of day. Every single time I get the electronic foboff vo...
  • C Back in November British Gas left me and my 3 month old in a storm with no gas or electricity. During these 10 hours we were blatantly lied to about what was said during previous calls, spoken to rude...
  • S Between the 13th March and 15th April we have received 4 bills. On bill dated 20/04/2020 the electric charge for the period 25/03/2020 to 09/04/2020 (15 days) is £24.19. On the bill dated 24/04/2020...

British Gas Customers

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How this makes British Gas customers feel

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36% Customer Service
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18% Financial Loss
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14% Discrimination
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9% Communication
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9% Other
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5% Quality of product
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5% Inconvenienced
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5% Delay
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Utilities Customers

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How this makes Utilities customers feel

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30% Customer Service
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Unsatisfied

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Sad

Uneasy

Offended

Insecure

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Other

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15% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Anxious

Furious

Uneasy

Disgusted

Disheartened

Other

Saddened

9% Communication
Feelings:

Frustrated

Furious

Anxious

Annoyed

Sad

Unsatisfied

Offended

9% Inconvenienced
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Frustrated

Annoyed

Furious

Unsatisfied

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Let down

6% Discrimination
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Other

Anxious

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6% Other
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Furious

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6% Delay
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4% Expectations Exceeded
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4% Fraud
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4% Rudeness
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2% Delivery
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2% Service
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2% Quality of product
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Most positive experiences about Utilities companies

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  1. British Gas
  2. Scottish Power
  3. Severn Trent Water
  4. SMS PLC

Least positive experiences about Utilities companies

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  1. Bulb
C

C Lewis - Status: Approved

What happened

Tried contacting British Gas on their 0333 customer service line. Tried 8 times over a period of two weeks. Different days. Different times of day. Every single time I get the electronic foboff voice telling me anticipated wait time is over 30 minutes. Every. Single. Time. No option for them to ...

What I wish had happened

0800 number and answer their phone (in up to 5 minutes) or offer me a placeholding callback.

C

C Geddes - Status: Approved

What happened

Back in November British Gas left me and my 3 month old in a storm with no gas or electricity. During these 10 hours we were blatantly lied to about what was said during previous calls, spoken to rudely, hung up on and the best one of all, there was an engineer in our street that morning yet no one ...

What I wish had happened

I would like for a manager to contact me and be held accountable. I want them to STOP blocking my switch when they are telling me they will allow it.

S

S Dean - Status: Approved

What happened

Between the 13th March and 15th April we have received 4 bills. On bill dated 20/04/2020 the electric charge for the period 25/03/2020 to 09/04/2020 (15 days) is £24.19. On the bill dated 24/04/2020 the electric charge for the period 10/04/2020 to 14/04/2020 (5 days) is £90.80! (We should only be...

What I wish had happened

I would have liked a simple explanation on why we received 4 bills, how these had been worked out and why when we have a smart meter they estimated readings. I want to pay the final bill - but I want confidence that it is correct.

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