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British Gas Customers
Most talked about by British Gas customers
How this makes British Gas customers feel
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Utilities Customers
Most talked about by Utilities customers
How this makes Utilities customers feel
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Unsatisfied
Let down
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Saddened
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Insecure
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Uneasy
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Uneasy
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Anxious
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Annoyed
Unsatisfied
Let down
Furious
Anxious
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Let down
Other
Annoyed
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Other
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Most positive experiences about Utilities companies
What happened
Tried contacting British Gas on their 0333 customer service line. Tried 8 times over a period of two weeks. Different days. Different times of day. Every single time I get the electronic foboff voice telling me anticipated wait time is over 30 minutes. Every. Single. Time. No option for them to ...
What I wish had happened
0800 number and answer their phone (in up to 5 minutes) or offer me a placeholding callback.
What happened
Back in November British Gas left me and my 3 month old in a storm with no gas or electricity. During these 10 hours we were blatantly lied to about what was said during previous calls, spoken to rudely, hung up on and the best one of all, there was an engineer in our street that morning yet no one ...
What I wish had happened
I would like for a manager to contact me and be held accountable. I want them to STOP blocking my switch when they are telling me they will allow it.
What happened
Between the 13th March and 15th April we have received 4 bills. On bill dated 20/04/2020 the electric charge for the period 25/03/2020 to 09/04/2020 (15 days) is £24.19. On the bill dated 24/04/2020 the electric charge for the period 10/04/2020 to 14/04/2020 (5 days) is £90.80! (We should only be...
What I wish had happened
I would have liked a simple explanation on why we received 4 bills, how these had been worked out and why when we have a smart meter they estimated readings. I want to pay the final bill - but I want confidence that it is correct.