Most positive experiences about Utilities companies

  1. British Gas
  2. Scottish Power
  3. Severn Trent Water
  4. SMS PLC

Least positive experiences about Utilities companies

  1. Bulb

Recent not so great experiences :(

  • C Tried contacting British Gas on their 0333 customer service line. Tried 8 times over a period of two weeks. Different days. Different times of day. Every single time I get the electronic foboff vo...
  • C Back in November British Gas left me and my 3 month old in a storm with no gas or electricity. During these 10 hours we were blatantly lied to about what was said during previous calls, spoken to rude...
  • S Between the 13th March and 15th April we have received 4 bills. On bill dated 20/04/2020 the electric charge for the period 25/03/2020 to 09/04/2020 (15 days) is £24.19. On the bill dated 24/04/2020...

Recent great experiences :)

  • J Their customer service is excellent. They really understand their customer base and you are able to contact them easily through their online help chat function. They are also doing amazing things for ...
  • Moved to Bulb on price initially however their customer service (by person or by app) has been impressive, so easy and customer focused I have been telling everyone!

The Consumer Champion

Martin Newman

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