A compliment about Saltspin

Status: Approved

#ExpectationsExceeded #Service #Communication  Delighted Grateful Special 

Kindly shared by E. Bonar

What happened

I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in case it fit, as the style tends to run small, and included a prepaid returns label in case it didn't. They did fit, which left me as a very happy customer and meant they had a sale which would otherwise have been a cancelled order and a poor customer experience.

The impact it had

This made me feel like I'd had personal attention, which is a rare feeling from an online purchase.

Where this happened

On the Internet - saltspin.com

Saltspin Customers

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33% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

33% Service
Feelings:

Delighted

Grateful

Special

33% Communication
Feelings:

Delighted

Grateful

Special

Fashion Customers

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33% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

33% Service
Feelings:

Delighted

Grateful

Special

33% Communication
Feelings:

Delighted

Grateful

Special

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  1. Saltspin