A compliment about Saltspin

Status: Approved

#ExpectationsExceeded #Service #Communication  Delighted Grateful Special 

Kindly shared by E. Bonar

What happened

I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in case it fit, as the style tends to run small, and included a prepaid returns label in case it didn't. They did fit, which left me as a very happy customer and meant they had a sale which would otherwise have been a cancelled order and a poor customer experience.

The impact it had

This made me feel like I'd had personal attention, which is a rare feeling from an online purchase.

Where this happened

On the Internet - saltspin.com

Saltspin Customers

Most talked about by Saltspin customers

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How this makes Saltspin customers feel

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33% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

33% Service
Feelings:

Delighted

Grateful

Special

33% Communication
Feelings:

Delighted

Grateful

Special

Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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12% Delivery
Feelings:

Frustrated

Let down

Disappointed

Furious

Annoyed

12% Delay
Feelings:

Furious

Frustrated

Let down

Disappointed

Annoyed

12% Financial Loss
Feelings:

Frustrated

Disgusted

Furious

12% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Let down

8% Expectations Exceeded
Feelings:

Grateful

Delighted

Happy

Special

Pleased

8% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

8% Communication
Feelings:

Grateful

Special

Happy

Pleased

Delighted

8% Returns
Feelings:

Let down

Disappointed

Annoyed

Furious

Frustrated

Disgusted

8% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

4% Discrimination
Feelings:

Furious

Frustrated

Disgusted

4% Rudeness
Feelings:

Frustrated

Disgusted

Furious

4% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most complained about Fashion companies

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Low
  1. Asos
  2. JD Sports Fashion
  3. North Face
  4. River Island

Most complimented Fashion companies

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  1. TK Maxx
  2. Saltspin