A customer experience about Scottish Power

Status: Approved

#CustomerService #Communication #Inconvenienced  Frustrated 

Kindly shared by m. jacques

What happened

We are still trying to obtain a final invoice based on actual meter readings but,in spite of numerous phone calls,emails,chat messages & a written complaint,we are still receiving invoices based on estimated readings.

What I wish had happened

We want an accurate final invoice plus an assurance that the account is now closed.

Where this happened

Via the post

Scottish Power Customers

Most talked about by Scottish Power customers

High
Low

How this makes Scottish Power customers feel

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Low
25% Customer Service
Feelings:

Frustrated

Annoyed

Uneasy

Let down

25% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Uneasy

17% Inconvenienced
Feelings:

Frustrated

Let down

Annoyed

17% Fraud
Feelings:

Frustrated

Annoyed

Let down

Uneasy

8% Communication
Feelings:

Frustrated

8% Delay
Feelings:

Let down

Annoyed

Frustrated

Utilities Customers

Most talked about by Utilities customers

High
Low

How this makes Utilities customers feel

High
Low
30% Customer Service
Feelings:

Frustrated

Annoyed

Anxious

Furious

Let down

Unsatisfied

Saddened

Sad

Uneasy

Offended

Insecure

Disappointed

Other

Disheartened

15% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Anxious

Furious

Uneasy

Disgusted

Disheartened

Other

Saddened

9% Communication
Feelings:

Frustrated

Furious

Anxious

Annoyed

Sad

Unsatisfied

Offended

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Unsatisfied

Anxious

Let down

6% Discrimination
Feelings:

Other

Anxious

Annoyed

Frustrated

Disgusted

Disappointed

Let down

6% Other
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Other

Anxious

6% Delay
Feelings:

Frustrated

Annoyed

Disheartened

Saddened

Other

Anxious

Let down

4% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

4% Fraud
Feelings:

Frustrated

Annoyed

Uneasy

Let down

4% Rudeness
Feelings:

Annoyed

Frustrated

Other

Anxious

Furious

2% Delivery
Feelings:

Delighted

Happy

Pleased

2% Service
Feelings:

Delighted

Happy

Pleased

2% Quality of product
Feelings:

Frustrated

Sad

Offended

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Least positive experiences about Utilities companies

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