A customer experience about British Gas by S Dean

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What happened

Between the 13th March and 15th April we have received 4 bills. On bill dated 20/04/2020 the electric charge for the period 25/03/2020 to 09/04/2020 (15 days) is £24.19. On the bill dated 24/04/2020 the electric charge for the period 10/04/2020 to 14/04/2020 (5 days) is £90.80! (We should only be charged for 5 days electricity as this overlaps with previous Electricity Bill) Using messenger option we have sent copies of the bills, and our math. We are not refusing to pay the bill, just want to understand how it has been worked out. The response is that it is issued on accurate meter readings - yet on the bills it says they are estimated even though we have a smart meter! We provided them with our final reading when we switched providers so we know that one is correct! I do not understand why we cannot be provided with an explanation and breakdown of cost. I've used the figures from their bills to show mine.

What I wish had happened

I would have liked a simple explanation on why we received 4 bills, how these had been worked out and why when we have a smart meter they estimated readings. I want to pay the final bill - but I want confidence that it is correct.

Where this happened

Other - The invoices came in via email and we have a full link of my query and responses via MSM. Our Customer No is 851012918005

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