Kindly shared by C. Willetts
What happened
We have a sinkhole at our address and it’s been confirmed to be a collapsed pipe. It’s been 10 months and seven Trent still have not completed the work. It’s been complete incompetence and fobbed off phone calls. Workers coming out and repeating same procedures with cameras then nothing for weeks. Having to chase them up and being cut off by their schedular that’s refuses to give her full name. Asked for their complaints or Human Resources dept and yet again cut off phone calls. Workers come and dig down 2 metres and say there’s no burst pipe ( crazy as if they can’t find it how do they know it’s not burst). Then camera teams saying they haven’t dug far enough or even in the right position. But whenever we chase them up they have no answers for when the work can be done or worse still that the job is complete on their computer!
What I wish had happened
That they get the job done, that had more competent workers on all departments
Where this happened
On the phone
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