A customer experience about River Island

Status: Approved

#FinancialLoss #Discrimination #Rudeness  Frustrated Disgusted Furious 

Kindly shared by S. Samra

What happened

I placed a order and 5 items were missing, the seal had been resealed. I called retailer after 5 minutes of receiving parcel to get in touch which courier. This did not happen I was told to fill out missing item declaration and send back. Now I have done that the company are refusing to refund me and asking me to contact my bank for chargeback which is unfair.

What I wish had happened

Refund or send missing items

Where this happened

On the Internet

River Island Customers

Most talked about by River Island customers

High
Low

How this makes River Island customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

33% Discrimination
Feelings:

Furious

Annoyed

Offended

Frustrated

Disgusted

11% Rudeness
Feelings:

Frustrated

Disgusted

Furious

11% Delivery
Feelings:

Furious

11% Returns
Feelings:

Furious

Annoyed

Offended

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
17% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Surprised

Anti Climax

17% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

Let down

Disappointed

15% Delivery
Feelings:

Furious

Disappointed

Annoyed

Frustrated

Let down

Surprised

Anti Climax

Anxious

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Anti Climax

8% Returns
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Offended

Disgusted

Let down

8% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

6% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

4% Expectations Exceeded
Feelings:

Grateful

Delighted

Special

Happy

Pleased

4% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

4% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Most positive experiences about Fashion companies

High
Low
  1. Foot Locker
  2. River Island
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Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
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