A complaint about North Face

Status: Approved

#FinancialLoss #Fraud #Qualityofproduct  Furious Frustrated Disgusted 

Kindly shared by J. Smith

What happened

I brought a tracksuit washed it 3 times by the right washing settings as stated on the label all the logo has fallen off the front of the jumper the material is fraying on the arms due to loosing my recite I have no lost out on a 140 pound tracksuit as I can no longer ware it as a 2 piece and I'm unable to return it north face shouldn't be aloud to sell items like this quality

What I wish had happened

Get new one or money back

Where this happened

In Person

North Face Customers

Most talked about by North Face customers

High
Low

How this makes North Face customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

33% Fraud
Feelings:

Furious

Frustrated

Disgusted

33% Quality of product
Feelings:

Disgusted

Furious

Frustrated

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
12% Delivery
Feelings:

Disappointed

Furious

Frustrated

Let down

Annoyed

12% Delay
Feelings:

Let down

Disappointed

Furious

Frustrated

Annoyed

12% Financial Loss
Feelings:

Frustrated

Disgusted

Furious

12% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Let down

8% Returns
Feelings:

Disgusted

Let down

Disappointed

Furious

Annoyed

Frustrated

8% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

8% Expectations Exceeded
Feelings:

Grateful

Happy

Special

Pleased

Delighted

8% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

8% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

4% Discrimination
Feelings:

Frustrated

Disgusted

Furious

4% Rudeness
Feelings:

Frustrated

Disgusted

Furious

4% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most complained about Fashion companies

High
Low
  1. Asos
  2. River Island
  3. Superdry
  4. Lovelywholesale

Most complimented Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin