A customer experience about The Voewood

Status: Approved

#Delivery #CustomerService #Communication  Annoyed Disappointed Anti Climax 

Kindly shared by M. Johnstone

What happened

I still haven’t received my order. I had to ask for a shipping update and I’ve had free deliveries from other services that I ordered after this 1. And I can’t find a way to cancel the order and just order something else from somewhere else. 1st time. Very disappointed.

What I wish had happened

I wish I didn’t have to chase my order and that it was clear to cancel the order and not have to return it when it arrives.

Where this happened

On the Internet

The Voewood Customers

Most talked about by The Voewood customers

High
Low

How this makes The Voewood customers feel

High
Low
33% Delivery
Feelings:

Annoyed

Disappointed

Anti Climax

33% Customer Service
Feelings:

Annoyed

Disappointed

Anti Climax

33% Communication
Feelings:

Annoyed

Disappointed

Anti Climax

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
17% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Surprised

Anti Climax

17% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

Let down

Disappointed

15% Delivery
Feelings:

Furious

Disappointed

Annoyed

Frustrated

Let down

Surprised

Anti Climax

Anxious

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Anti Climax

8% Returns
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Offended

Disgusted

Let down

8% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

6% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

4% Expectations Exceeded
Feelings:

Grateful

Delighted

Special

Happy

Pleased

4% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

4% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

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Least positive experiences about Fashion companies

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Low
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