A customer experience about Asos

Status: Approved

#Communication #CustomerService #FinancialLoss  Annoyed Disappointed Insecure 

Kindly shared by Anonymous

What happened

I've written 3 emails so far and havent received any replies. It seems impossible to reach them and feels like they dont care about their customers at all.

What I wish had happened

I wish I had got a repsonse.

Where this happened

On a mobile app - ASOS

Asos Customers

Most talked about by Asos customers

High
Low

How this makes Asos customers feel

High
Low
43% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Insecure

29% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Insecure

14% Returns
Feelings:

Furious

Frustrated

Disgusted

14% Communication
Feelings:

Disappointed

Insecure

Annoyed

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
19% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Surprised

Insecure

Anti Climax

Unhappy

19% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Unhappy

Offended

Let down

Insecure

16% Delivery
Feelings:

Disappointed

Furious

Frustrated

Annoyed

Let down

Surprised

Anti Climax

Unhappy

Anxious

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Insecure

Let down

Anti Climax

7% Returns
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Offended

Disgusted

Let down

7% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

5% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

3% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

3% Expectations Exceeded
Feelings:

Grateful

Delighted

Special

Happy

Pleased

3% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

3% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

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High
Low
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Least positive experiences about Fashion companies

High
Low
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