A customer experience about Asos by Anonymous

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What happened

I've written 3 emails so far and havent received any replies. It seems impossible to reach them and feels like they dont care about their customers at all.

What I wish had happened

I wish I had got a repsonse.

Where this happened

On a mobile app - ASOS

Asos Customers

Most talked about by Asos customers

High

Low

How this makes Asos customers feel

High

Low

43% Customer Service

Feelings:

Frustrated

Disgusted

Furious

Annoyed

Disappointed

Insecure

29% Financial Loss

Feelings:

Insecure

Disappointed

Furious

Frustrated

Disgusted

Annoyed

14% Returns

Feelings:

Furious

Frustrated

Disgusted

14% Communication

Feelings:

Disappointed

Insecure

Annoyed

Fashion Customers

Most talked about by Fashion customers

High

Low

How this makes Fashion customers feel

High

Low

19% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Other

Anxious

Surprised

Anti Climax

Insecure

Displeased

Uneasy

19% Financial Loss

Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Let down

Unhappy

Insecure

Other

Offended

Displeased

16% Delivery

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unhappy

Anxious

Surprised

Anti Climax

Unsatisfied

Insecure

Uneasy

11% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Unsatisfied

Anti Climax

Insecure

Uneasy

5% Returns

Feelings:

Annoyed

Furious

Frustrated

Let down

Disappointed

Disgusted

Offended

Unsatisfied

Other

5% Delay

Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Unhappy

4% Inconvenienced

Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Unhappy

4% Fraud

Feelings:

Furious

Frustrated

Disappointed

Disgusted

Other

Displeased

Let down

Unhappy

Insecure

Annoyed

3% Discrimination

Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

3% Expectations Exceeded

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Service

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

2% Rudeness

Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other

Feelings:

Annoyed

1% Quality of product

Feelings:

Furious

Frustrated

Disgusted

Most positive experiences about Fashion companies

High

Low

Least positive experiences about Fashion companies

High

Low

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