A customer experience about Asos

Status: Approved

#Communication #CustomerService #FinancialLoss  Annoyed Disappointed Insecure 

Kindly shared by Anonymous

What happened

I've written 3 emails so far and havent received any replies. It seems impossible to reach them and feels like they dont care about their customers at all.

What I wish had happened

I wish I had got a repsonse.

Where this happened

On a mobile app - ASOS

Asos Customers

Most talked about by Asos customers

High
Low

How this makes Asos customers feel

High
Low
43% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Insecure

29% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Insecure

14% Returns
Feelings:

Furious

Frustrated

Disgusted

14% Communication
Feelings:

Disappointed

Insecure

Annoyed

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
19% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Disappointed

Unsatisfied

Unhappy

Let down

Insecure

Other

Offended

Displeased

18% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Other

Anxious

Surprised

Insecure

Anti Climax

Displeased

Unhappy

16% Delivery
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Unhappy

Surprised

Insecure

Unsatisfied

Anti Climax

Anxious

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Insecure

Anti Climax

6% Returns
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

5% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

5% Fraud
Feelings:

Furious

Frustrated

Other

Displeased

Unhappy

Let down

Disappointed

Insecure

Disgusted

Annoyed

3% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

3% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

3% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication
Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

2% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most positive experiences about Fashion companies

High
Low
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  2. Asos
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Least positive experiences about Fashion companies

High
Low
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