A customer experience about Wowcher by S mclaggan

Kindly shared by S. mclaggan

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What happened

Paid for sofa and never got it

What I wish had happened

Paid fir sofa £699 and have had no correspondence

Where this happened

On the Internet

Wowcher Customers

Most talked about by Wowcher customers

High

Low

How this makes Wowcher customers feel

High

Low

27% Financial Loss

Feelings:

Unsatisfied

Annoyed

Other

18% Customer Service

Feelings:

Unsatisfied

Other

Annoyed

18% Communication

Feelings:

Unsatisfied

Annoyed

Disappointed

Frustrated

18% Delivery

Feelings:

Let down

Disappointed

Frustrated

Annoyed

9% Returns

Feelings:

Other

Unsatisfied

Annoyed

9% Inconvenienced

Feelings:

Annoyed

Disappointed

Frustrated

Fashion Customers

Most talked about by Fashion customers

High

Low

How this makes Fashion customers feel

High

Low

19% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Other

Anxious

Surprised

Anti Climax

Insecure

Displeased

Uneasy

19% Financial Loss

Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Let down

Unhappy

Insecure

Other

Offended

Displeased

16% Delivery

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unhappy

Anxious

Surprised

Anti Climax

Unsatisfied

Insecure

Uneasy

11% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Unsatisfied

Anti Climax

Insecure

Uneasy

5% Returns

Feelings:

Annoyed

Furious

Frustrated

Let down

Disappointed

Disgusted

Offended

Unsatisfied

Other

5% Delay

Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Unhappy

4% Inconvenienced

Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Unhappy

4% Fraud

Feelings:

Furious

Frustrated

Disappointed

Disgusted

Other

Displeased

Let down

Unhappy

Insecure

Annoyed

3% Discrimination

Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

3% Expectations Exceeded

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Service

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

2% Rudeness

Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other

Feelings:

Annoyed

1% Quality of product

Feelings:

Furious

Frustrated

Disgusted

Most positive experiences about Fashion companies

High

Low

Least positive experiences about Fashion companies

High

Low

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