A customer experience about Wowcher

Status: Approved

#FinancialLoss #CustomerService #Communication  Unsatisfied 

Kindly shared by S. mclaggan

What happened

Paid for sofa and never got it

What I wish had happened

Paid fir sofa £699 and have had no correspondence

Where this happened

On the Internet

Wowcher Customers

Most talked about by Wowcher customers

High
Low

How this makes Wowcher customers feel

High
Low
25% Financial Loss
Feelings:

Unsatisfied

Annoyed

Other

25% Customer Service
Feelings:

Unsatisfied

Annoyed

Other

25% Communication
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

13% Returns
Feelings:

Annoyed

Unsatisfied

Other

13% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
19% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Other

Anxious

Surprised

Insecure

Anti Climax

Displeased

Unhappy

19% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Unsatisfied

Unhappy

Let down

Insecure

Other

Offended

Displeased

14% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Unhappy

Surprised

Insecure

Unsatisfied

Anti Climax

Anxious

12% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Insecure

Anti Climax

6% Returns
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

5% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

5% Fraud
Feelings:

Furious

Frustrated

Other

Displeased

Unhappy

Let down

Disappointed

Insecure

Disgusted

Annoyed

4% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

4% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

4% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

4% Communication
Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

2% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

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