A customer experience about Wowcher

Status: Approved

#FinancialLoss #CustomerService #Communication  Unsatisfied 

Kindly shared by S. mclaggan

What happened

Paid for sofa and never got it

What I wish had happened

Paid fir sofa £699 and have had no correspondence

Where this happened

On the Internet

Wowcher Customers

Most talked about by Wowcher customers

High
Low

How this makes Wowcher customers feel

High
Low
27% Financial Loss
Feelings:

Annoyed

Unsatisfied

Other

18% Customer Service
Feelings:

Unsatisfied

Annoyed

Other

18% Communication
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

18% Delivery
Feelings:

Disappointed

Let down

Annoyed

Frustrated

9% Returns
Feelings:

Annoyed

Unsatisfied

Other

9% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Other

Unhappy

Anxious

Uneasy

Surprised

Insecure

Anti Climax

Displeased

19% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Unhappy

Let down

Insecure

Other

Offended

Displeased

16% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unhappy

Surprised

Insecure

Uneasy

Unsatisfied

Anti Climax

Anxious

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Insecure

Uneasy

Anti Climax

5% Returns
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

5% Delay
Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

4% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Unhappy

4% Fraud
Feelings:

Furious

Frustrated

Other

Displeased

Unhappy

Let down

Disappointed

Insecure

Disgusted

Annoyed

3% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

3% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

3% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication
Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

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