A customer experience about British Gas by Anonymous

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What happened

Dear Sir / Madam, I am writing to you to raise an issue about: Electricity Supply The issue that I have experienced is that British Gas can’t won’t remove old meter from national data base. I have two meters on there, one old and one new, Every time I ask someone to do it they hang up on me. This meant that It has cost me 1000s because of this problem. I can’t afford to be with British Gas and at the same time they won’t let me move on to a new supplier because there an old and a new meter on the national data base, hence when the new energy suppliers try to take over there’s a blockage because the old conventional meter comes up on the national data base. I have had this problem for 2 years I need my old electricity meter to be removed from the national data base.

What I wish had happened

For British Gas to remove the old meter from the national data base

Where this happened

In Person - British Gas

British Gas Customers

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How this makes British Gas customers feel

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36% Customer Service

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18% Financial Loss

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14% Discrimination

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9% Communication

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9% Other

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5% Quality of product

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5% Inconvenienced

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5% Delay

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Utilities Customers

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30% Customer Service

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15% Financial Loss

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Uneasy

9% Communication

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9% Inconvenienced

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6% Discrimination

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6% Other

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6% Delay

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4% Expectations Exceeded

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4% Fraud

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4% Rudeness

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2% Delivery

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2% Service

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2% Quality of product

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Most positive experiences about Utilities companies

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