A customer experience about British Gas

Status: Approved

#FinancialLoss #CustomerService #Delay  Disheartened Frustrated Saddened 

Kindly shared by Anonymous

What happened

Dear Sir / Madam, I am writing to you to raise an issue about: Electricity Supply The issue that I have experienced is that British Gas can’t won’t remove old meter from national data base. I have two meters on there, one old and one new, Every time I ask someone to do it they hang up on me. This meant that It has cost me 1000s because of this problem. I can’t afford to be with British Gas and at the same time they won’t let me move on to a new supplier because there an old and a new meter on the national data base, hence when the new energy suppliers try to take over there’s a blockage because the old conventional meter comes up on the national data base. I have had this problem for 2 years I need my old electricity meter to be removed from the national data base.

What I wish had happened

For British Gas to remove the old meter from the national data base

Where this happened

In Person - British Gas

British Gas Customers

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How this makes British Gas customers feel

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36% Customer Service
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18% Financial Loss
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14% Discrimination
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9% Communication
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9% Other
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5% Quality of product
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5% Inconvenienced
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5% Delay
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Utilities Customers

Most talked about by Utilities customers

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How this makes Utilities customers feel

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30% Customer Service
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Unsatisfied

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Sad

Uneasy

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15% Financial Loss
Feelings:

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Annoyed

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Anxious

Furious

Uneasy

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9% Communication
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Furious

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Sad

Unsatisfied

Offended

9% Inconvenienced
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6% Discrimination
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6% Other
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Furious

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6% Delay
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4% Expectations Exceeded
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4% Fraud
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4% Rudeness
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2% Delivery
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Delighted

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2% Service
Feelings:

Delighted

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2% Quality of product
Feelings:

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Offended

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