A customer experience about Lark

Status: Approved

#CustomerService #Delivery #Communication  Annoyed Frustrated Uneasy 

Kindly shared by A. woolmer

What happened

Ordered a dress,received order confirmation,received tracking information, but when I go on tracking it just says courier failed to collect parcel,and I can’t get any more information about my order,

What I wish had happened

That when I go on tracking it tells me my parcel is on its way to me

Where this happened

On the Internet

Lark Customers

Most talked about by Lark customers

High
Low

How this makes Lark customers feel

High
Low
33% Customer Service
Feelings:

Annoyed

Frustrated

Uneasy

33% Delivery
Feelings:

Annoyed

Frustrated

Uneasy

33% Communication
Feelings:

Annoyed

Frustrated

Uneasy

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Other

Unhappy

Anxious

Uneasy

Surprised

Insecure

Anti Climax

Displeased

19% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Unhappy

Let down

Insecure

Other

Offended

Displeased

16% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unhappy

Surprised

Insecure

Uneasy

Unsatisfied

Anti Climax

Anxious

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Insecure

Uneasy

Anti Climax

5% Returns
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

5% Delay
Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

4% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Unhappy

4% Fraud
Feelings:

Furious

Frustrated

Other

Displeased

Unhappy

Let down

Disappointed

Insecure

Disgusted

Annoyed

3% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

3% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

3% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication
Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

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Least positive experiences about Fashion companies

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