Sainsbury (J)

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Recent Complaints :(

  • M I received my on-line grocery order, no. 49847564 from them on Saturday June 13th, but discovered that in place of the Angus Aberdeen burgers I had ordered, they had substituted Lamb +Mint burgers, wh...
  • R falsely accused of putting alcohol in my bag without paying by security officer who was rude to myself and my wife
  • B I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout str...

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

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How this makes Sainsbury (J) customers feel

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Low
25% Rudeness
Feelings:

Disappointed

Frustrated

Offended

Furious

Annoyed

25% Inconvenienced
Feelings:

Furious

Annoyed

Disappointed

Let down

13% Discrimination
Feelings:

Frustrated

Offended

Disappointed

13% Embarrassment
Feelings:

Frustrated

Offended

Disappointed

13% Customer Service
Feelings:

Furious

Annoyed

Disappointed

13% Communication
Feelings:

Indifferent

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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15% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Offended

Surprised

Anxious

9% Quality of product
Feelings:

Disappointed

Disgusted

Annoyed

Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss
Feelings:

Furious

Disgusted

Let down

Disappointed

Annoyed

Frustrated

Anxious

Offended

Surprised

7% Rudeness
Feelings:

Furious

Disappointed

Let down

Annoyed

Offended

Frustrated

Other

Disgusted

Surprised

7% Communication
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Grateful

Happy

Delighted

Special

Pleased

Satisfied

6% Embarrassment
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Annoyed

Disappointed

Anxious

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Let down

Offended

Scared

6% Service
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Grateful

Happy

Delighted

Special

Satisfied

Pleased

5% Delivery
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Furious

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Let down

Annoyed

Disgusted

5% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Let down

Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication
Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded
Feelings:

Happy

Grateful

Special

Delighted

2% Returns
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Furious

Anxious

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Frustrated

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Other
Feelings:

Furious

Annoyed

Disappointed

1% Delay
Feelings:

Frustrated

Disappointed

Let down

1% Injury
Feelings:

Disappointed

Surprised

Let down

Most complained about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Aldi

Most complimented Supermarket companies

High
Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Tesco
  4. Waitrose
M

M Beryl Gibson - Status: Approved

What happened

I received my on-line grocery order, no. 49847564 from them on Saturday June 13th, but discovered that in place of the Angus Aberdeen burgers I had ordered, they had substituted Lamb +Mint burgers, which I do not like and will not use . I also ordered 2 packs of 4 pork steaks, but received 1 pack o...

What I wish had happened

I would like to have received just the items I had ordered, with an apology and a refund of the cost, if anything was out of stock, a practise which is the usual with other supermarkets

R

R Ally - Status: Approved

What happened

falsely accused of putting alcohol in my bag without paying by security officer who was rude to myself and my wife

What I wish had happened

An apology to myself and my wife

B

B Logue - Status: Approved

What happened

I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout straight away, as I have done this before I was aware that I would require the tags removed and authori...

What I wish had happened

That staff pay more attention to what is going on around them and the attitude towards me was very unprofessional

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