Sainsbury (J)

Recent great
experiences :)

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Recent not so great
experiences :(

  • M I received my on-line grocery order, no. 49847564 from them on Saturday June 13th, but discovered that in place of the Angus Aberdeen burgers I had ordered, they had substituted Lamb +Mint burgers, wh...
  • R falsely accused of putting alcohol in my bag without paying by security officer who was rude to myself and my wife
  • B I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout str...

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

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How this makes Sainsbury (J) customers feel

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25% Inconvenienced
Feelings:

Let down

Furious

Annoyed

Disappointed

25% Rudeness
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Disappointed

Furious

Annoyed

Frustrated

Offended

13% Discrimination
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Frustrated

Offended

Disappointed

13% Embarrassment
Feelings:

Frustrated

Offended

Disappointed

13% Customer Service
Feelings:

Furious

Annoyed

Disappointed

13% Communication
Feelings:

Indifferent

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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14% Customer Service
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Annoyed

Frustrated

Disappointed

Furious

Let down

Disgusted

Anxious

Disheartened

Surprised

Other

Scared

Unhappy

13% Inconvenienced
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Annoyed

Furious

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Offended

Disheartened

Unsatisfied

Surprised

Anxious

11% Financial Loss
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Annoyed

Disappointed

Furious

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Unsatisfied

Unhappy

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Surprised

8% Quality of product
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Disappointed

Annoyed

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Furious

Sad

Disheartened

Miffed

Displeased

Surprised

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Other

Let down

7% Rudeness
Feelings:

Disappointed

Furious

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Frustrated

Annoyed

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Disgusted

Uneasy

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Surprised

Insecure

Other

Displeased

6% Service
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Grateful

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Special

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Satisfied

6% Delivery
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Unsatisfied

Disgusted

6% Communication
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Furious

Disgusted

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Indifferent

5% Communication
Feelings:

Grateful

Happy

Special

Delighted

Satisfied

Pleased

5% Embarrassment
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Furious

Annoyed

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Anxious

Insecure

Let down

Frustrated

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Scared

Uneasy

Unhappy

4% Expectations Exceeded
Feelings:

Delighted

Happy

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Special

Pleased

4% Discrimination
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Uneasy

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3% Returns
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3% Delay
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Unsatisfied

Unhappy

2% Fraud
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Disheartened

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2% Other
Feelings:

Disappointed

Sad

Furious

Annoyed

Anxious

1% Injury
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Disappointed

Surprised

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1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Quality
Feelings:

Delighted

Grateful

Special

Most positive experiences about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Lidl
  4. Sainsbury (J)

Least positive experiences about Supermarket companies

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Low
  1. Morrisons
  2. Aldi
  3. Morrison (Wm) Supermarkets
  4. Tesco
M

M Beryl Gibson - Status: Approved

What happened

I received my on-line grocery order, no. 49847564 from them on Saturday June 13th, but discovered that in place of the Angus Aberdeen burgers I had ordered, they had substituted Lamb +Mint burgers, which I do not like and will not use . I also ordered 2 packs of 4 pork steaks, but received 1 pack o...

What I wish had happened

I would like to have received just the items I had ordered, with an apology and a refund of the cost, if anything was out of stock, a practise which is the usual with other supermarkets

R

R Ally - Status: Approved

What happened

falsely accused of putting alcohol in my bag without paying by security officer who was rude to myself and my wife

What I wish had happened

An apology to myself and my wife

B

B Logue - Status: Approved

What happened

I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout straight away, as I have done this before I was aware that I would require the tags removed and authori...

What I wish had happened

That staff pay more attention to what is going on around them and the attitude towards me was very unprofessional

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