Sainsbury (J)

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Recent not so great
experiences :(

  • M I received my on-line grocery order, no. 49847564 from them on Saturday June 13th, but discovered that in place of the Angus Aberdeen burgers I had ordered, they had substituted Lamb +Mint burgers, wh...
  • R falsely accused of putting alcohol in my bag without paying by security officer who was rude to myself and my wife
  • B I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout str...

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

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How this makes Sainsbury (J) customers feel

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24% Rudeness
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Insecure

18% Inconvenienced
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Furious

18% Embarrassment
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Disheartened

Confused

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Uneasy

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18% Customer Service
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Uneasy

12% Communication
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Disheartened

Confused

Unsatisfied

Indifferent

6% Discrimination
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6% Financial Loss
Feelings:

Unsatisfied

Disheartened

Confused

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
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Unsatisfied

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Uneasy

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Scared

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13% Quality of product
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Uneasy

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Other

Furious

Indifferent

Insecure

Miffed

Surprised

Sad

12% Inconvenienced
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11% Rudeness
Feelings:

Annoyed

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Uneasy

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Unhappy

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Unsatisfied

Insecure

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Confused

Furious

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Indifferent

Offended

Surprised

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10% Embarrassment
Feelings:

Annoyed

Frustrated

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Uneasy

Unhappy

Unsatisfied

Let down

Insecure

Saddened

Displeased

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Other

Furious

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Anxious

Indifferent

Offended

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Put out

9% Financial Loss
Feelings:

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Unsatisfied

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Unhappy

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Uneasy

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Disheartened

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Confused

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Other

Surprised

Anxious

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8% Communication
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Unsatisfied

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Uneasy

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Indifferent

5% Discrimination
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4% Other
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Annoyed

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3% Delay
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2% Delivery
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Unhappy

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2% Service
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2% Injury
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2% Expectations Exceeded
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1% Communication
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1% Fraud
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1% Returns
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0% Other
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0% Quality
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0% Quality of product
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Other

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Morrisons
  3. Aldi
  4. Asda

Least positive experiences about Supermarket companies

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Low
  1. Morrisons
  2. Aldi
  3. Morrisons
  4. Tesco
M

M Beryl Gibson - Status: Approved

What happened

I received my on-line grocery order, no. 49847564 from them on Saturday June 13th, but discovered that in place of the Angus Aberdeen burgers I had ordered, they had substituted Lamb +Mint burgers, which I do not like and will not use . I also ordered 2 packs of 4 pork steaks, but received 1 pack o...

What I wish had happened

I would like to have received just the items I had ordered, with an apology and a refund of the cost, if anything was out of stock, a practise which is the usual with other supermarkets

R

R Ally - Status: Approved

What happened

falsely accused of putting alcohol in my bag without paying by security officer who was rude to myself and my wife

What I wish had happened

An apology to myself and my wife

B

B Logue - Status: Approved

What happened

I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout straight away, as I have done this before I was aware that I would require the tags removed and authori...

What I wish had happened

That staff pay more attention to what is going on around them and the attitude towards me was very unprofessional

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