Sainsbury (J)

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Recent not so great
experiences :(

  • M I received my on-line grocery order, no. 49847564 from them on Saturday June 13th, but discovered that in place of the Angus Aberdeen burgers I had ordered, they had substituted Lamb +Mint burgers, wh...
  • R falsely accused of putting alcohol in my bag without paying by security officer who was rude to myself and my wife
  • B I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout str...

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

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How this makes Sainsbury (J) customers feel

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24% Rudeness
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Insecure

18% Inconvenienced
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Furious

18% Embarrassment
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Disheartened

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Uneasy

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18% Customer Service
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Uneasy

12% Communication
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Disheartened

Confused

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Indifferent

6% Discrimination
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6% Financial Loss
Feelings:

Unsatisfied

Disheartened

Confused

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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15% Customer Service
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Furious

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Put out

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Other

13% Inconvenienced
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11% Quality of product
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Miffed

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Sad

9% Communication
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Unsatisfied

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Furious

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Indifferent

9% Rudeness
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Annoyed

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Uneasy

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Disgusted

9% Financial Loss
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Annoyed

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Unsatisfied

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Unhappy

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8% Embarrassment
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Frustrated

Unsatisfied

Uneasy

Unhappy

Let down

Insecure

Saddened

Disheartened

Furious

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Anxious

Confused

Scared

Offended

4% Discrimination
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3% Other
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Unsatisfied

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Sad

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Other

Furious

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Anxious

3% Service
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3% Delivery
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3% Delay
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2% Communication
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2% Expectations Exceeded
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2% Injury
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2% Returns
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1% Fraud
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0% Other
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Delighted

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0% Quality
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0% Quality of product
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Happy

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Other

Most positive experiences about Supermarket companies

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Low
  1. Morrisons
  2. Asda
  3. Morrison (Wm) Supermarkets
  4. Tesco

Least positive experiences about Supermarket companies

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Low
  1. Morrisons
  2. Aldi
  3. Morrison (Wm) Supermarkets
  4. Tesco
M

M Beryl Gibson - Status: Approved

What happened

I received my on-line grocery order, no. 49847564 from them on Saturday June 13th, but discovered that in place of the Angus Aberdeen burgers I had ordered, they had substituted Lamb +Mint burgers, which I do not like and will not use . I also ordered 2 packs of 4 pork steaks, but received 1 pack o...

What I wish had happened

I would like to have received just the items I had ordered, with an apology and a refund of the cost, if anything was out of stock, a practise which is the usual with other supermarkets

R

R Ally - Status: Approved

What happened

falsely accused of putting alcohol in my bag without paying by security officer who was rude to myself and my wife

What I wish had happened

An apology to myself and my wife

B

B Logue - Status: Approved

What happened

I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout straight away, as I have done this before I was aware that I would require the tags removed and authori...

What I wish had happened

That staff pay more attention to what is going on around them and the attitude towards me was very unprofessional

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