Sainsbury (J)

Recent great
experiences :)

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Recent not so great
experiences :(

  • M I received my on-line grocery order, no. 49847564 from them on Saturday June 13th, but discovered that in place of the Angus Aberdeen burgers I had ordered, they had substituted Lamb +Mint burgers, wh...
  • R falsely accused of putting alcohol in my bag without paying by security officer who was rude to myself and my wife
  • B I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout str...

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

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Low

How this makes Sainsbury (J) customers feel

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29% Rudeness
Feelings:

Annoyed

Uneasy

Disappointed

Furious

Frustrated

Let down

Offended

Insecure

21% Inconvenienced
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Annoyed

Disappointed

Let down

Displeased

Furious

21% Customer Service
Feelings:

Annoyed

Disappointed

Displeased

Furious

Let down

Uneasy

14% Embarrassment
Feelings:

Annoyed

Let down

Uneasy

Frustrated

Offended

Disappointed

7% Discrimination
Feelings:

Frustrated

Offended

Disappointed

7% Communication
Feelings:

Indifferent

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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15% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Disgusted

Anxious

Displeased

Unhappy

Surprised

Uneasy

Other

Disheartened

Saddened

Scared

12% Inconvenienced
Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Displeased

Surprised

Anxious

Offended

Disheartened

Unsatisfied

Saddened

9% Quality of product
Feelings:

Disappointed

Annoyed

Disgusted

Displeased

Saddened

Let down

Furious

Disheartened

Uneasy

Unsatisfied

Miffed

Frustrated

Sad

Surprised

Other

9% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Unsatisfied

Unhappy

Surprised

Disheartened

Anxious

Offended

8% Rudeness
Feelings:

Annoyed

Let down

Disappointed

Furious

Frustrated

Uneasy

Offended

Unhappy

Insecure

Displeased

Surprised

Other

Disgusted

6% Embarrassment
Feelings:

Annoyed

Let down

Uneasy

Furious

Anxious

Disappointed

Frustrated

Scared

Unhappy

Insecure

Offended

Saddened

6% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

Disgusted

Disheartened

Indifferent

Unhappy

6% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

5% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Unhappy

Disappointed

Disgusted

Anxious

Unsatisfied

4% Communication
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

4% Expectations Exceeded
Feelings:

Happy

Delighted

Grateful

Special

Other

Pleased

Satisfied

4% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Disgusted

Insecure

Annoyed

Offended

Scared

Uneasy

Anxious

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Unhappy

3% Returns
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Annoyed

Frustrated

Anxious

Furious

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Unsatisfied

Disheartened

2% Delay
Feelings:

Frustrated

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Annoyed

Let down

Unsatisfied

Unhappy

1% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disheartened

1% Other
Feelings:

Disappointed

Furious

Annoyed

Anxious

Sad

1% Injury
Feelings:

Annoyed

Uneasy

Disappointed

Saddened

Surprised

Let down

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Quality
Feelings:

Delighted

Grateful

Special

1% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Lidl

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrison (Wm) Supermarkets
  4. Tesco
M

M Beryl Gibson - Status: Approved

What happened

I received my on-line grocery order, no. 49847564 from them on Saturday June 13th, but discovered that in place of the Angus Aberdeen burgers I had ordered, they had substituted Lamb +Mint burgers, which I do not like and will not use . I also ordered 2 packs of 4 pork steaks, but received 1 pack o...

What I wish had happened

I would like to have received just the items I had ordered, with an apology and a refund of the cost, if anything was out of stock, a practise which is the usual with other supermarkets

R

R Ally - Status: Approved

What happened

falsely accused of putting alcohol in my bag without paying by security officer who was rude to myself and my wife

What I wish had happened

An apology to myself and my wife

B

B Logue - Status: Approved

What happened

I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout straight away, as I have done this before I was aware that I would require the tags removed and authori...

What I wish had happened

That staff pay more attention to what is going on around them and the attitude towards me was very unprofessional

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