Sainsbury (J)

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Recent not so great
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  • M I received my on-line grocery order, no. 49847564 from them on Saturday June 13th, but discovered that in place of the Angus Aberdeen burgers I had ordered, they had substituted Lamb +Mint burgers, wh...
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  • R falsely accused of putting alcohol in my bag without paying by security officer who was rude to myself and my wife
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  • B I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout str...
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Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

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How this makes Sainsbury (J) customers feel

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24% Rudeness
Feelings:

Annoyed

Disappointed

Uneasy

Frustrated

Let down

Insecure

Furious

Offended

18% Inconvenienced
Feelings:

Disappointed

Annoyed

Displeased

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Furious

18% Embarrassment
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Frustrated

Annoyed

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Uneasy

Disheartened

Confused

Unsatisfied

Offended

Disappointed

18% Customer Service
Feelings:

Annoyed

Disappointed

Furious

Uneasy

Let down

Displeased

12% Communication
Feelings:

Unsatisfied

Confused

Disheartened

Indifferent

6% Discrimination
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Frustrated

Disappointed

Offended

6% Financial Loss
Feelings:

Unsatisfied

Confused

Disheartened

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Disheartened

Put out

Furious

Confused

Disgusted

Anxious

Indifferent

Other

Insecure

Surprised

Scared

12% Inconvenienced
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Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Saddened

Disheartened

Confused

Offended

Anxious

Surprised

Insecure

12% Quality of product
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Annoyed

Disappointed

Unsatisfied

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Unhappy

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Frustrated

Uneasy

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Disheartened

Disgusted

Other

Confused

Put out

Furious

Surprised

Miffed

Sad

Insecure

Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Insecure

Saddened

Unsatisfied

Confused

Disheartened

Other

Furious

Indifferent

Offended

Surprised

Disgusted

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Displeased

Disheartened

Other

Furious

Anxious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Insecure

Saddened

Offended

Anxious

Surprised

8% Communication
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Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Saddened

Uneasy

Furious

Disgusted

Put out

Indifferent

Insecure

Other

5% Discrimination
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Annoyed

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Saddened

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Unhappy

Insecure

Disheartened

Uneasy

Unsatisfied

Displeased

Furious

Put out

Scared

Anxious

Other

Confused

Offended

Disgusted

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Furious

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Sad

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Put out

Other

3% Delay
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Unsatisfied

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Unhappy

Put out

Saddened

2% Delivery
Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

Unsatisfied

Anxious

Disgusted

2% Injury
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Annoyed

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Unsatisfied

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Unhappy

Uneasy

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Confused

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2% Service
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Special

Other

2% Fraud
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Uneasy

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1% Expectations Exceeded
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1% Communication
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Grateful

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1% Returns
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0% Quality of product
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0% Other
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Delighted

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0% Quality
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Delighted

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Special

Most positive experiences about Supermarket companies

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Least positive experiences about Supermarket companies

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  1. Morrisons
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  4. Tesco
View the industry page
M

M SH Lingam - Status: Approved

Submit your own

What happened

The promotion Spin to win is not genuine. The website is difficult to access. Similarly the online booking system is unavailable. Never had this problem with Tesco or Waitrose. Sainsbury’s is never my go to and is my best avoided option.

What I wish had happened

Absolutely useless promotion.

Read more
C

C Wooldridge - Status: Approved

What happened

After an hour of shopping (£95 worth) on checking out my Monzo debit card (in credit to £675) was rejected twice. The cashier didnt seem to know what to do and I was passed to a supervisor who stored my trolley of shopping in a chiller and agreed I should home to get another card. My husband drove...

What I wish had happened

I would have been happy for a bit more empathy given to the big inconvenience it was to us 2 old people. Its hard work for me to shop with my arthritis as it is so a decent heartfelt apology would have sufficed.

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C Pellicci - Status: Approved

What happened

I queried the use of masks as workers were not wearing masks. I was under the impression it was Sainsbury's requirement that masks were worn in-store. I was told not to worry about it. Further on in my visit the same member of staff was talking about it to another member of staff who also was not we...

What I wish had happened

I wish they had acknowledge my concern and respect the recommendations of the Government.

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