Sainsbury (J)

Recent great
experiences :)

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Recent not so great
experiences :(

  • M I received my on-line grocery order, no. 49847564 from them on Saturday June 13th, but discovered that in place of the Angus Aberdeen burgers I had ordered, they had substituted Lamb +Mint burgers, wh...
  • R falsely accused of putting alcohol in my bag without paying by security officer who was rude to myself and my wife
  • B I entered the store to purchase 3 x bottles of Sainsbury’s gin @ £22 each , these were for my disabled father-in-law. I made my way to the self checkout and put the bottles through the checkout str...

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

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How this makes Sainsbury (J) customers feel

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Low
24% Rudeness
Feelings:

Annoyed

Uneasy

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Furious

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Offended

Insecure

18% Inconvenienced
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Furious

18% Embarrassment
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Disheartened

Confused

Unsatisfied

Annoyed

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Uneasy

Frustrated

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18% Customer Service
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Annoyed

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Uneasy

12% Communication
Feelings:

Disheartened

Confused

Unsatisfied

Indifferent

6% Discrimination
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Frustrated

Offended

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6% Financial Loss
Feelings:

Unsatisfied

Disheartened

Confused

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Put out

Uneasy

Disheartened

Furious

Confused

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Anxious

Indifferent

Insecure

Other

Surprised

Scared

12% Quality of product
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Annoyed

Disappointed

Unsatisfied

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Unhappy

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Confused

Put out

Other

Furious

Miffed

Sad

Indifferent

Insecure

Surprised

12% Inconvenienced
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Annoyed

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Unsatisfied

Unhappy

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Uneasy

Confused

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11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Unsatisfied

Saddened

Insecure

Disheartened

Confused

Other

Furious

Indifferent

Offended

Disgusted

Surprised

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Disheartened

Displeased

Other

Anxious

Furious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Displeased

Uneasy

Furious

Disheartened

Disgusted

Confused

Put out

Saddened

Insecure

Other

Anxious

Offended

Surprised

8% Communication
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Annoyed

Frustrated

Disappointed

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Unsatisfied

Displeased

Disheartened

Unhappy

Confused

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Uneasy

Furious

Disgusted

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Indifferent

Insecure

Other

5% Discrimination
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Annoyed

Frustrated

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Saddened

Unhappy

Insecure

Disheartened

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Uneasy

Furious

Put out

Disgusted

Other

Scared

Confused

Anxious

Offended

4% Other
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Frustrated

Displeased

Insecure

Uneasy

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Unhappy

Disheartened

Furious

Put out

Anxious

Other

Sad

3% Delay
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2% Delivery
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Unhappy

Furious

Unsatisfied

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2% Service
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2% Injury
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1% Expectations Exceeded
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1% Fraud
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Unhappy

1% Communication
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1% Returns
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0% Other
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Satisfied

Delighted

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0% Quality
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Delighted

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0% Quality of product
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Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Morrisons
  3. Aldi
  4. Asda

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrisons
  4. Tesco
M

M SH Lingam - Status: Approved

What happened

The promotion Spin to win is not genuine. The website is difficult to access. Similarly the online booking system is unavailable. Never had this problem with Tesco or Waitrose. Sainsbury’s is never my go to and is my best avoided option.

What I wish had happened

Absolutely useless promotion.

C

C Wooldridge - Status: Approved

What happened

After an hour of shopping (£95 worth) on checking out my Monzo debit card (in credit to £675) was rejected twice. The cashier didnt seem to know what to do and I was passed to a supervisor who stored my trolley of shopping in a chiller and agreed I should home to get another card. My husband drove...

What I wish had happened

I would have been happy for a bit more empathy given to the big inconvenience it was to us 2 old people. Its hard work for me to shop with my arthritis as it is so a decent heartfelt apology would have sufficed.

C Pellicci - Status: Approved

What happened

I queried the use of masks as workers were not wearing masks. I was under the impression it was Sainsbury's requirement that masks were worn in-store. I was told not to worry about it. Further on in my visit the same member of staff was talking about it to another member of staff who also was not we...

What I wish had happened

I wish they had acknowledge my concern and respect the recommendations of the Government.

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