A compliment about Apple

Status: Approved

#Service #ExpectationsExceeded #Qualityofproduct  Delighted Happy Satisfied 

Kindly shared by N. Neatrour

What happened

I went into the store looking to buy a new laptop. I’d also been having a few issues with my Apple ID and wanted to sort this out too. Johnny who helped me was amazing! So polite and patient. He explained the differences between the various models really well and recommended the new MacBook Air for my needs. He also sorted my Apple ID issues. When it came to pay he asked me to bear with him as he didn’t work on the sales team. I couldn’t believe it. He was empowered to just help me and he did just that. 10/10

The impact it had

I felt very positive about my purchase and therefore got even more enjoyment out of using it.

Where this happened

In Person - Regent Street

Apple Customers

Most talked about by Apple customers

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How this makes Apple customers feel

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Low
33% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

33% Quality of product
Feelings:

Delighted

Happy

Satisfied

33% Service
Feelings:

Happy

Satisfied

Delighted

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

13% Financial Loss
Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

11% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Scared

Disappointed

Anxious

11% Communication
Feelings:

Frustrated

Furious

Anxious

Scared

Annoyed

Disappointed

Disgusted

7% Quality of product
Feelings:

Let down

Annoyed

Frustrated

Furious

7% Rudeness
Feelings:

Let down

Frustrated

Annoyed

Furious

Anxious

7% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

4% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

4% Delay
Feelings:

Frustrated

Furious

Annoyed

4% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Communication
Feelings:

Delighted

2% Delivery
Feelings:

Furious

Frustrated

Disgusted

2% Fraud
Feelings:

Anxious

Scared

Frustrated

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Sparrow Electronics
  3. Bosch
  4. LG Electronics

Most complimented Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson