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Recent Compliments :)

Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year gu...
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Recent Complaints :(

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Dyson Customers

Most talked about by Dyson customers

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Low

How this makes Dyson customers feel

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Low

33% Expectations Exceeded

Feelings:

Delighted

33% Service

Feelings:

Delighted

33% Communication

Feelings:

Delighted

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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25% Customer Service

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Disappointed

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Offended

12% Financial Loss

Feelings:

Annoyed

Let down

Furious

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10% Inconvenienced

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Scared

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Surprised

10% Communication

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8% Quality of product

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8% Rudeness

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Let down

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5% Delay

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5% Service

Feelings:

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3% Quality of product

Feelings:

Satisfied

Pleased

Delighted

Happy

3% Expectations Exceeded

Feelings:

Delighted

Happy

Satisfied

2% Discrimination

Feelings:

Furious

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2% Communication

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2% Returns

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2% Delivery

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Furious

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2% Fraud

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Most complained about Electronics companies

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Most complimented Electronics companies

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What happened

Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year guarantee. An email confirming the order arrived a minute later. What a fantastic customer experience!

The impact it had

It made me feel like a valued customer, and certainly enhanced my loyalty to Dyson. Would definitely recommend the brand to others.