Dyson

Recent great
experiences :)

  • Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year gu...

Recent not so great
experiences :(

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Dyson Customers

Most talked about by Dyson customers

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How this makes Dyson customers feel

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33% Expectations Exceeded
Feelings:

Delighted

33% Service
Feelings:

Delighted

33% Communication
Feelings:

Delighted

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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27% Customer Service
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13% Inconvenienced
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Furious

Let down

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12% Financial Loss
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Furious

Let down

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Insecure

Unsatisfied

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12% Communication
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Furious

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Anxious

Unsatisfied

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7% Quality of product
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Furious

Let down

Unsatisfied

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7% Delay
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6% Rudeness
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3% Fraud
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Furious

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2% Other
Feelings:

Disappointed

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Disgusted

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2% Returns
Feelings:

Annoyed

Frustrated

Unsatisfied

Disgusted

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2% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Disgusted

Let down

Furious

2% Service
Feelings:

Delighted

Satisfied

Happy

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1% Discrimination
Feelings:

Furious

Disgusted

Offended

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1% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Samsung
  4. Vax

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson
No not so great experiences publicly shared. Be the first.

A Dickinson - Status: Approved

What happened

Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year guarantee. An email confirming the order arrived a minute later. What a fantastic customer experience!

The impact it had

It made me feel like a valued customer, and certainly enhanced my loyalty to Dyson. Would definitely recommend the brand to others.