Dyson

Recent Compliments :)

  • Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year gu...

Recent Complaints :(

No public complaints available. Be the first.

Dyson Customers

Most talked about by Dyson customers

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How this makes Dyson customers feel

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33% Expectations Exceeded
Feelings:

Delighted

33% Service
Feelings:

Delighted

33% Communication
Feelings:

Delighted

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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Furious

Annoyed

Let down

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Miffed

14% Inconvenienced
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Furious

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Anxious

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Offended

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Scared

Miffed

12% Communication
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11% Financial Loss
Feelings:

Furious

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9% Delay
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5% Rudeness
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5% Quality of product
Feelings:

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4% Other
Feelings:

Furious

Disappointed

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Let down

Disgusted

Anxious

3% Fraud
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Frustrated

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3% Service
Feelings:

Delighted

Satisfied

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Happy

2% Discrimination
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2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

2% Returns
Feelings:

Annoyed

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1% Delivery
Feelings:

Furious

Frustrated

Disgusted

1% Communication
Feelings:

Delighted

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Vax

Most complimented Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson
No public complaints available. Be the first.

A Dickinson - Status: Approved

What happened

Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year guarantee. An email confirming the order arrived a minute later. What a fantastic customer experience!

The impact it had

It made me feel like a valued customer, and certainly enhanced my loyalty to Dyson. Would definitely recommend the brand to others.