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Recent Compliments :)

  • Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year gu...
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Dyson Customers

Most talked about by Dyson customers

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Low

How this makes Dyson customers feel

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Low
33% Expectations Exceeded
Feelings:

Delighted

33% Service
Feelings:

Delighted

33% Communication
Feelings:

Delighted

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

13% Financial Loss
Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

11% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Scared

11% Communication
Feelings:

Frustrated

Furious

Anxious

Scared

Annoyed

Disappointed

Disgusted

7% Quality of product
Feelings:

Let down

Annoyed

Frustrated

Furious

7% Rudeness
Feelings:

Let down

Frustrated

Annoyed

Furious

Anxious

7% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

4% Delay
Feelings:

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Furious

Annoyed

4% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

4% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

2% Communication
Feelings:

Delighted

2% Delivery
Feelings:

Furious

Frustrated

Disgusted

2% Fraud
Feelings:

Anxious

Scared

Frustrated

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Sparrow Electronics
  3. Bosch
  4. LG Electronics

Most complimented Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson
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A Dickinson - Status: Approved

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What happened

Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year guarantee. An email confirming the order arrived a minute later. What a fantastic customer experience!

The impact it had

It made me feel like a valued customer, and certainly enhanced my loyalty to Dyson. Would definitely recommend the brand to others.

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