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Recent Compliments :)

Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year gu...
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Recent Complaints :(

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Dyson Customers

Most talked about by Dyson customers

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How this makes Dyson customers feel

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33% Expectations Exceeded

Feelings:

Delighted

33% Service

Feelings:

Delighted

33% Communication

Feelings:

Delighted

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service

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14% Inconvenienced

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12% Communication

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11% Financial Loss

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9% Delay

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5% Rudeness

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5% Quality of product

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4% Other

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3% Fraud

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3% Service

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2% Discrimination

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2% Expectations Exceeded

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2% Quality of product

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2% Returns

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1% Delivery

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Furious

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1% Communication

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Delighted

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What happened

Had a problem with my Dyson V10 and phoned the call centre. The advisor (a lovely lady called Louise) immediately diagnosed the problem and sent a replacement part as it is still under the two-year guarantee. An email confirming the order arrived a minute later. What a fantastic customer experience!

The impact it had

It made me feel like a valued customer, and certainly enhanced my loyalty to Dyson. Would definitely recommend the brand to others.