A customer experience about Samsung

Status: Approved

#CustomerService  Disappointed 

Kindly shared by Anonymous

What happened

The customer service in the Samsung experience stores is beyond terrible. Half the staff do not know much about the products or don't seem to even like technology. I have been there several times as I change my phone and tablet once to twice a year and need to replace a screen every 4 month-ish

What I wish had happened

Just competent staff would have been great.

Where this happened

Other - Samsung Experience Store Oxford Circus

Samsung Customers

Most talked about by Samsung customers

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How this makes Samsung customers feel

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29% Customer Service
Feelings:

Disappointed

Annoyed

Unhappy

29% Financial Loss
Feelings:

Disappointed

Furious

Disgusted

Annoyed

Unhappy

29% Quality of product
Feelings:

Disappointed

Furious

Disgusted

Annoyed

Unhappy

14% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

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Miffed

Saddened

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13% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

Displeased

Insecure

13% Inconvenienced
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Furious

Let down

Anxious

Offended

Disgusted

Scared

Surprised

Miffed

Unhappy

Unsatisfied

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12% Communication
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Frustrated

Furious

Annoyed

Disappointed

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Let down

Anxious

Unsatisfied

Scared

Miffed

Unhappy

8% Quality of product
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Frustrated

Disappointed

Annoyed

Let down

Furious

Unsatisfied

Insecure

Displeased

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Disgusted

Unhappy

7% Delay
Feelings:

Frustrated

Furious

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Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Annoyed

Frustrated

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Disappointed

Furious

Anxious

Surprised

Offended

Insecure

Saddened

Disgusted

Unsatisfied

3% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Anxious

Scared

Unsatisfied

Furious

2% Returns
Feelings:

Annoyed

Disappointed

Frustrated

Displeased

Disgusted

Unsatisfied

2% Other
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Let down

2% Delivery
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Disgusted

Let down

2% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination
Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

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